dialnote's Intercom integration is currently in development. Once it's live, you'll be able to connect your Intercom workspace and automatically sync calls, recordings, transcripts, and AI summaries to your customer conversations — giving your support team full context without leaving Intercom.

What to Expect#

The integration will bring your dialnote call data directly into Intercom so your team has everything they need in one place. Here's what's planned:

Automatic conversation updates — When a call ends, dialnote will create or update an Intercom conversation with the call details: duration, direction, outcome, and caller info. Missed calls and voicemails will show up too, so nothing gets lost.

Recording and transcript sync — AI-generated transcripts and call recordings will attach to Intercom conversations automatically. Agents can read or listen to the full interaction without switching apps, and managers can review calls during quality checks.

AI summary notes — Each call's AI summary and action items will appear as internal notes on the conversation. Your team gets a fast overview of what happened — no need to listen to the whole recording.

Contact matching — dialnote will match incoming callers to existing Intercom contacts by phone number. New callers can be created as contacts automatically, so you're building your customer database from the first call.

Per-number control — Pick which dialnote phone numbers send data to Intercom. Sync your support lines while keeping internal or personal numbers private.

Connect Intercom Today with Webhooks#

You don't need to wait for the native integration. dialnote's webhook system can push call events to Intercom right now.

Option 1: Use Zapier (no code)

  1. Go to Settings → Webhooks and connect your Zapier account
  2. Create a Zap with dialnote as the trigger — pick "Call Completed" or "Recording Ready"
  3. Choose Intercom as the action app and select "Create Conversation" or "Add Note"
  4. Map the fields — route caller name, phone number, call direction, transcript, and AI summary into the right fields
  5. Turn it on and calls will start updating Intercom conversations automatically

Option 2: Use custom webhooks

  1. Go to Settings → Webhooks and add a new webhook endpoint
  2. Point it at a middleware service (like a serverless function) that calls the Intercom API
  3. Select which events to send — call.completed, call.recording.completed, and note.created
  4. Use the test button to verify your endpoint receives the payload correctly
  5. Your middleware transforms the dialnote payload into Intercom's conversation or contact API format

Both approaches get you call-to-conversation logging while the native integration is being built.

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