Intercom

dialnote's Intercom integration is in development. Once it's live, you'll be able to connect your Intercom workspace and log calls, recordings, transcripts, and AI summaries to your customer conversations — so your support team has full context without leaving Intercom.

What it'll do#

When it ships, dialnote will create or update Intercom conversations as calls happen — adding call details, recordings, transcripts, and AI summary notes, and matching callers to existing Intercom contacts by phone number. You'll pick which dialnote phone numbers send data, so support lines sync while internal numbers stay private.

Connect Intercom today with webhooks#

You don't have to wait for the native integration. dialnote's webhook tools can push call events into Intercom right now. Both options need API access or webhooks, which are on the Business and Pro plans.

Option 1: Use Zapier (no code)

1. Go to Settings → API Keys and create an API key (it starts with dn_live_), then use it to connect dialnote in Zapier
2. Build a Zap with dialnote as the trigger — pick New Call Log (fires on a completed call) or New Call Recording (fires when a recording is ready)
3. Choose Intercom as the action app and select "Create Conversation" or "Add Note"
4. Map the fields — caller name, phone number, call direction, and the transcript summary
5. Turn it on, and calls start updating Intercom conversations automatically

Option 2: Use custom webhooks

1. Go to Settings → Webhook Management and add a webhook endpoint
2. Point it at a middleware service (like a serverless function) that calls the Intercom API
3. Tick the events you want under Events to send. One webhook can carry any combination, including sms.received and mms.received for inbound texts.
4. Use the Test button to confirm your endpoint receives the payload
5. Your middleware maps the dialnote payload into Intercom's conversation or contact API

What's next#

• Helpdesk Integrations Overview — All helpdesk integrations and workarounds
• Webhooks — Send call events to any endpoint
• Zapier Integration — Connect dialnote to thousands of apps

The full list of tools dialnote connects to is on the integrations page.