dialnote vs Dialpad
dialnote vs Dialpad
Dialpad charges per user and gates the good parts: CRM sync needs Pro, and the AI receptionist is a quote-only add-on. dialnote is one flat price for unlimited users, with the AI agent and CRM sync included.
Monthly cost at 10 users
$49/mo
flat, all 10 users
- Unlimited users
- AI books & captures leads
$250/mo
$25/user × 10
- CRM sync needs the Pro tier
- AI receptionist is quote-only
The short version
Dialpad's included transcription is the best in the incumbent pack, and if you want live AI notes at $15 per user and plan to grow into its contact-center suite, it's a strong pick. If you want a business phone where the AI answers calls and the price doesn't move per hire or per tier, dialnote is simpler: $49/mo flat for unlimited users, CRM sync and call intelligence included, and an AI agent you set up yourself instead of buying through a sales quote.
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dialnote vs Dialpad
Feature by feature, here's how dialnote compares with Dialpad.
| Key Features | dialnote | Dialpad |
|---|---|---|
| AI Features | ||
| AI Voice Agent | Up to 10 | Add-on |
| AI Actions (Capture Leads, Schedule, SMS) | Included | —Not available |
| AI Call Tags & Evaluation | Pro tier | Add-on |
| AI Transcription & Summarization | Included | Included |
| Calls Auto-Logged in CRM | With AI summary | Pro tier |
| Branded Voice Agent | Pro tier | Add-on |
| Calling | ||
| Smart Call Routing | Included | Included |
| IVR | Multi-level | Included |
| Automatic Call Recording | Included | Included |
| Call Queues | Pro tier | Included |
| Warm Transfer | Included | Included |
| Hold Music | Included | Included |
| Team & Pricing | ||
| Unlimited Users | Included | —Not available |
| Integrations | ||
| Native CRM Integrations | 3 + Zapier | Pro tier |
| Open APIs & Webhooks | Business tier | Limited |
| AI access via MCP (ChatGPT, Claude) | Included | Included |
| Advanced Analytics | Included | Included |
| Messaging | ||
| SMS | Included | Included |
| MMS | Included | Limited |
| SMS Automation & Workflows | Included | —Not available |
| Scheduled Messages | Included | —Not available |
dialnote includes 17 of the 21 features above on the $49 Team plan, and 4 more on higher plans. Dialpad includes 10 of them, 2 with limits, 5 as paid add-ons or on higher plans, and doesn't offer 4.
See what your team saves
Pick your team size. dialnote stays flat while Dialpad climbs with every user.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user (calling only, no texting).
Monthly cost as your team grows:
Dialpad list price, before add-ons. dialnote's AI agent comes with Team and up; its calls are $25/mo for 65 AI calls with the AI call pack, or $0.49/min from your monthly credit. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Where dialnote pulls ahead
The table shows what each does. This is the part that changes your monthly bill and how your calls get handled.
Flat pricing, no tier ladder
One flat price. The Team plan is $49/mo for unlimited users. Dialpad's Pro plan (the one with CRM sync) is about $25 per user on annual billing, so a team of 10 is around $250/mo.
The plan you see is the plan you need. Dialpad locks CRM integrations behind Pro, and Pro has a 3-user minimum, so even a two-person team pays for three seats (about $75/mo). dialnote syncs HubSpot on the flat Team plan.
An AI receptionist, minus the sales cycle
Set it up yourself. dialnote's AI agent comes with the plan (its calls are $25/mo for 65 AI calls with the AI call pack, or $0.49/min from a monthly credit ($5 on Team) you can top up): name it, give it instructions, point it at your calendar, and it answers today. Dialpad's autonomous AI Agent is a separate product with conversation-based pricing, bought through a sales conversation.
Call scoring without the contact-center bill. Every dialnote call gets tags and evaluation included. Dialpad's AI Scorecards and AI CSAT live in its Support contact-center tiers, which start around $80 per user each month.
Included, not gated
Texting without the tier check. SMS, MMS, scheduled texts, and a shared inbox come with every dialnote plan. Dialpad keeps texting local on Standard and moves global SMS up to Pro.
Analytics on every plan. dialnote's call analytics ship with the plan. Dialpad's deeper reporting climbs the ladder: granular analytics on Pro, scoring and CSAT in the Support tiers.
Built to connect
MCP without a sales call. dialnote and Dialpad both ship MCP servers. dialnote's is hosted, read-only, and self-serve: sign in with your dialnote account from Claude, or use a read-only API key with Cursor and other tools. Dialpad sells its MCP through its sales team.
Books meetings mid-call. The AI agent checks your real availability through Calendly or Cal.com and books the meeting while the caller is still on the line, then texts a confirmation.
When Dialpad is the better pick
Dialpad's included AI is the real deal: live transcription, AI Recaps, and sentiment on every plan, from the $15 Standard tier, plus video meetings in the same app and a serious contact-center suite to grow into. If per-user pricing fits your team and you mostly want AI notes on human-handled calls, Dialpad is a strong pick. dialnote is for teams that want the AI to answer the phone itself, and a bill that stays flat instead of climbing per user and per tier.
Switching from Dialpad is simple
You keep your number and your team barely notices. The detailed walkthrough lives on our porting guide.
- Keep your number: port it free in the US and Canada
- No downtime: your old line works until the switch flips
- We handle the carrier paperwork for you
Built by the team behind SmartReach.io5,000+ businesses · 10 years helping companies talk to customers
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