AI calling system built for small businesses
Turn every call into an opportunity with a smarter inbound calling system designed for clarity, control, and smooth conversations.
What happens when a customer calls dialnote
Missed calls cost business, a professional calling system doesn't. Stop losing leads to voicemail and unanswered rings. dialnote captures, routes, and answers every call. Here's one call, start to finish.
The ring
Your hours decide who hears it
Granular controls and smart routing respect your boundaries while customers get helped, day or night.
Set clear availability so calls are handled appropriately outside of work hours. Silence business calls during focused time with do not disturb, or route to any device with call forwarding, without exposing personal numbers.
6:47 PM · outside hoursAvailability
EnabledTime zoneGMT (UTC+0)Mon to Fri9:00 to 17:00Sat & SunClosed6:47 PM is after hours, so the flow takes the night lane.
The answer
Your team by day, your AI by night
Custom greetings, intelligent call routing, and AI answering present a polished brand experience from the first ring.
Design your perfect inbound calling system with drag-and-drop routing. Direct VIPs, manage after-hours calls, and update flows instantly, no technical skills needed.
Never miss an after-hours inquiry. The AI voice agent answers common questions, captures leads, and logs interactions, providing always-on customer service.
Business hours checkWork hours · your teamRing your team
All at once, 30 seconds
Off duty at 6:47 PM
After hours · dialnote AIAnswering nowDDelila
AI Voice Agent · 14 languages
“Hi Ana! Thanks for calling. How can I help you today?”
During the call
Live tools, whoever answers
Handle accents, interruptions, and background noise for fluid conversations. Bring colleagues into live calls with a single click for smooth collaboration, or transfer to a teammate with full context.
Transfer to a teammate
A human needed? The call moves over with full context.
+Team conferencing
Bring colleagues into live calls with a single click.
From your knowledge base
Ana: “Do you do weekend fittings?”
“We do, Saturday mornings. Want me to book you in?”
After the call
The system writes everything down
Stop repeating yourself. Get instant transcripts and actionable summaries after every conversation, so context is always at your fingertips.
Separate personal and business lines effortlessly. Access detailed call history and transcripts so you're never unprepared.
Call ended · Ana FloresAnswered by Delila · 6:47 PMRecordedTranscript
- 0:04Ana: Hi, I'm looking at a kitchen refit and wanted a quote…
- 0:09Delila: Happy to help. Which day works for a visit?
AI summary
Ana wants a kitchen refit quote; free Saturday morning. Booked a fitting and asked for a callback confirmation.
New lead Booking Follow-upContact saved · synced to your CRMLogged
…and Ana's booked. 6:49 PM. That's the whole system.
And when you call her back, you show up as your brand, not a random number. Professional voicemails and custom hold music reinforce trust, even when you're unavailable.
Everything you need in a cloud calling system
From custom caller ID to advanced call flows, dialnote provides the complete toolkit to manage, route, and optimize your business communications, all in one place.
Core calling
Shared numbers. Share a single business line easily so your entire team can answer calls and texts.
Call flow. Build and visualize your inbound calling system's routing logic in minutes.
Call recording. Record conversations automatically with full transcription for compliance and clarity.
Business caller ID. Show your company name on outbound calls to build immediate recognition.
Voice greetings. Record custom welcome messages and voicemails that reflect your brand voice.
Business hours. Set clear availability so calls are handled appropriately outside of work hours.
Do not disturb. Silence business calls during focused work time or personal hours.
Call forwarding. Route calls to the right person, on any device, without exposing personal numbers.
AI agent
Call transcription. Convert speech to accurate, searchable text as the conversation happens.
Call summaries. Get concise, actionable summaries highlighting next steps and key details.
Lead capture. Qualify callers, capture their details, and book meetings directly from the call.
Knowledge base. Equip your AI agent with FAQs, pricing, and policies to answer customer queries instantly.
Dialogue AI. Handle accents, interruptions, and background noise for fluid conversations.
Multilingual support. Serve a global audience with AI support in 14 languages, 24/7.
Call controls
Centralized dashboard. Monitor all call activity, recordings, notes, and performance from one unified view.
Call routing. Direct VIPs and route support calls based on rules you set.
Call evaluation. AI marks the sentiment and resolution of every call so you can spot the ones that need attention.
CRM updates. Push call details, notes, and transcripts directly into HubSpot, Salesforce, and more.
Call tagging. Auto-tag calls by topic, outcome, or intent for faster sorting and insights.
AI call actions. Automate post-call tasks: send follow-up texts, book meetings, and sync your CRM.
Business integrations
CRM sync. Log calls, interactions, conversations and activities automatically without manual entry to your CRM.
Team conferencing. Bring colleagues into live calls with a single click for smooth collaboration.
Unified contact timeline. Give your team full visibility into every customer's call history and context.
API access. Build custom integrations and connect dialnote to your unique workflow.
Analytics & reporting. Understand call volume, team performance, and customer trends with detailed insights.
A calling system price that scales with you
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about our calling system
Ready to upgrade your calling system?
Start your free trial today. No credit card required. Choose a local, toll-free, or existing number and get set up in minutes.
