AI answering service for small businesses
Every missed call is a missed customer. dialnote's AI answering service picks up every time. It's trained on your business, ready from day one, and running 24/7 without a salary.
Set up your AI answering service in 3 steps
Getting started with dialnote's call answering service takes minutes, not days.
dialnote
Build your voice agent in under 3 minutesDescribe your business
A sentence or two is enough. dialnote builds your AI receptionist from it, live, right here.
Then pick its voice and call it from your phone.
Sign up to try the full AI builder, with your knowledge base and AI actions included
Try full builderYour 24/7 AI phone answering service
dialnote's AI answering service doesn't just pick up the phone. It holds real conversations, captures the details that matter, and makes sure the right action happens next, all without you lifting a finger.
Every call, captured and summarised
After every call, dialnote generates a clean summary of what was discussed, so your team never has to hunt through recordings to understand what a caller wanted.
- Full call transcription available immediately after each call
- Searchable call history tied to each contact record
Call with Jordan
Sarah answered · Today, 1:29 PM
AI summary
Asked about moving 8 people off a per-user plan. Wants Team pricing and the porting timeline.
Transcript
- 0:01Jordan: Hi, this is Jordan calling about your Team plan…
- 0:04Sarah: Happy to help. How big is the team?
Build a branded AI agent in minutes
Create an AI voice agent that represents your business, tone, and your service. No coding, no call centre contract, no onboarding calls.
Agent Name
Delila
Select Voice
US English · Female
Greeting Message
“Hi, I'm Delila! How can I help you today?”
- Decide exactly how the agent introduces itself
- Support for 14 languages, so every caller is heard
Train it with your knowledge base
AI answers pricing inquiries, service areas, and first-time queries clearly and accurately, every time.
Knowledge Bases
Auto-refresh URLsThe agent answers from these, live on the call.
- Update it anytime, changes go live instantly
- Real answers in real time, no script menus or dead ends
Configure AI actions that get things done
Answering a question is just the start. dialnote's AI answering service can trigger real actions during or immediately after a call, turning every conversation into a next step.
Captured lead details
- Name
- Jordan Lee
- Number
- (415) 555-0134
- Company
- Lee & Sons Plumbing
- Reason
- Team pricing for 8 people
Name, number, reason for calling, logged before the call ends.
Captured lead details
- Name
- Jordan Lee
- Number
- (415) 555-0134
- Company
- Lee & Sons Plumbing
- Reason
- Team pricing for 8 people
AI summary
Wants a quote for a kitchen refit. Free weekday mornings; number is (415) 555-0129.
“I need help with a billing issue.”
Transferring to your billing specialist
Priya
Accounts
Sarah
Billing
ConnectedDevon
Support
Detected a booking request, texting the link
Thanks for calling! Here's the link you requested: dialnote.com/book
Two-way sync
HubSpot connectedYour categories, applied the moment a call ends.
Who uses dialnote's AI answering service?
dialnote is built for small businesses where the owner or a tiny team wears every hat, and where a missed call can mean a missed customer.
Legal and Financial Professionals
Solicitors, accountants, financial advisers, consultants
Handle initial enquiries professionally, capture intake details, and get urgent calls to the right person, all without a dedicated receptionist.
Sample call scenario
New client consultation request
Listen to a real conversation
Independent Service Providers
Electricians, plumbers, HVAC technicians, cleaners
Your AI answering service handles calls while you're on the job. It captures the lead, records the enquiry, and sends you a summary before you've even finished the current job.
Sample call scenario
Emergency plumbing repair request
Listen to a real conversation
Clinics and Health Practices
Doctors, dentists, physiotherapists, therapists
Answer appointment queries, share opening hours, and route urgent calls even outside surgery hours, without putting extra strain on your front desk.
Sample call scenario
New patient appointment request
Listen to a real conversation
Salons and Wellness Studios
Hair salons, spas, massage therapists, nail studios
Let your AI phone answering service confirm hours, share pricing, take booking details, and send a follow-up text, all while your team focuses on the client in the chair.
Sample call scenario
Weekend appointment availability query
Listen to a real conversation
Real Estate and Property Managers
Residential agents, property managers, brokers
Never lose a potential buyer or tenant because you couldn't pick up. Your AI voice agent qualifies the caller and logs everything, ready for your follow-up.
Sample call scenario
Rental property viewing request
Listen to a real conversation
Restaurants, Cafes and Hospitality
Cafes, restaurants, bars, catering services
Answer questions about opening hours, specials, and reservations. Route delivery calls separately. Run 24/7 even when your floor staff are in the weeds.
Sample call scenario
Group table reservation enquiry
Listen to a real conversation
Legal and Financial Professionals
Solicitors, accountants, financial advisers, consultants
Handle initial enquiries professionally, capture intake details, and get urgent calls to the right person, all without a dedicated receptionist.
Sample call scenario
New client consultation request
Listen to a real conversation
Independent Service Providers
Electricians, plumbers, HVAC technicians, cleaners
Your AI answering service handles calls while you're on the job. It captures the lead, records the enquiry, and sends you a summary before you've even finished the current job.
Sample call scenario
Emergency plumbing repair request
Listen to a real conversation
Legal and Financial Professionals
Solicitors, accountants, financial advisers, consultants
Handle initial enquiries professionally, capture intake details, and get urgent calls to the right person, all without a dedicated receptionist.
Sample call scenario
New client consultation request
Listen to a real conversation
David Park
Business Owner
AI summary
Potential client called about business tax advisory services. AI captured company details, nature of enquiry, and urgency. Intake summary sent ahead of the consultation.
Action items
Consultation booking link sent
Independent Service Providers
Electricians, plumbers, HVAC technicians, cleaners
Your AI answering service handles calls while you're on the job. It captures the lead, records the enquiry, and sends you a summary before you've even finished the current job.
Sample call scenario
Emergency plumbing repair request
Listen to a real conversation
Jonah Paul
Homeowner
AI summary
Customer called about a burst pipe. AI captured all details including location, urgency level, and availability. Technician was dispatched with complete information before arriving on site.
Action items
Email sent with details
Clinics and Health Practices
Doctors, dentists, physiotherapists, therapists
Answer appointment queries, share opening hours, and route urgent calls even outside surgery hours, without putting extra strain on your front desk.
Sample call scenario
New patient appointment request
Listen to a real conversation
Sarah Mitchell
Patient
AI summary
New patient called to book an initial consultation. AI captured name, contact details, reason for visit, and preferred time slots. Booking details passed to the front desk.
Action items
SMS sent with booking confirmation
Salons and Wellness Studios
Hair salons, spas, massage therapists, nail studios
Let your AI phone answering service confirm hours, share pricing, take booking details, and send a follow-up text, all while your team focuses on the client in the chair.
Sample call scenario
Weekend appointment availability query
Listen to a real conversation
Emma Davis
Client
AI summary
Caller asked about weekend availability for a colour and cut appointment. AI checked the schedule, captured preferred time, and took contact details for the stylist to confirm.
Action items
Confirmation text sent
Real Estate and Property Managers
Residential agents, property managers, brokers
Never lose a potential buyer or tenant because you couldn't pick up. Your AI voice agent qualifies the caller and logs everything, ready for your follow-up.
Sample call scenario
Rental property viewing request
Listen to a real conversation
Michael Chen
Prospective Tenant
AI summary
Caller enquired about a 2-bedroom rental listing. AI captured contact details, move-in timeline, and budget range. Viewing request logged and sent to the agent.
Action items
Calendar invite sent to agent
Restaurants, Cafes and Hospitality
Cafes, restaurants, bars, catering services
Answer questions about opening hours, specials, and reservations. Route delivery calls separately. Run 24/7 even when your floor staff are in the weeds.
Sample call scenario
Group table reservation enquiry
Listen to a real conversation
Lisa Thompson
Event Organiser
AI summary
Caller enquired about booking for a group of 12 for a Saturday dinner. AI captured party size, date preference, dietary requirements, and contact details for the manager.
Action items
Follow-up call scheduled with manager
Legal and Financial Professionals
Solicitors, accountants, financial advisers, consultants
Handle initial enquiries professionally, capture intake details, and get urgent calls to the right person, all without a dedicated receptionist.
Sample call scenario
New client consultation request
Listen to a real conversation
David Park
Business Owner
AI summary
Potential client called about business tax advisory services. AI captured company details, nature of enquiry, and urgency. Intake summary sent ahead of the consultation.
Action items
Consultation booking link sent
Independent Service Providers
Electricians, plumbers, HVAC technicians, cleaners
Your AI answering service handles calls while you're on the job. It captures the lead, records the enquiry, and sends you a summary before you've even finished the current job.
Sample call scenario
Emergency plumbing repair request
Listen to a real conversation
Jonah Paul
Homeowner
AI summary
Customer called about a burst pipe. AI captured all details including location, urgency level, and availability. Technician was dispatched with complete information before arriving on site.
Action items
Email sent with details
dialnote AI answering service vs. the alternatives
| Feature | dialnote AI answering service | Traditional Answering Service | Voicemail |
|---|---|---|---|
| Availability | 24/7 (two-way) | Limited hours | 24/7 (one-way) |
| Setup time | Under 10 minutes | 2-4 weeks | Instant |
| Caller experience | Live, conversational | Varies by agent | Dead end |
| Lead capture | Automatic | Manual | Rarely |
| Knowledge training | Full knowledge base | Requires briefings | None |
| AI Actions | Included | Not available | None |
| CRM sync | Real-time | Limited | None |
| Cost | $99/month | $150-$400/month | Free |
| Languages | 14 | Varies | English typically |
| Feature | dialnote AI | Traditional | Voicemail |
|---|---|---|---|
| Availability | 24/7 (two-way) | Limited hours | 24/7 (one-way) |
| Setup time | Under 10 minutes | 2-4 weeks | Instant |
| Caller experience | Live, conversational | Varies by agent | Dead end |
| Lead capture | Automatic | Manual | Rarely |
| Knowledge training | Full knowledge base | Requires briefings | None |
| AI Actions | Included | Not available | None |
| CRM sync | Real-time | Limited | None |
| Cost | $99/month | $150-$400/month | Free |
| Languages | 14 | Varies | English typically |
Everything included in dialnote's AI answering service
- Custom-built AI voice agent
- Branded greeting and tone
- Knowledge base training
- AI Actions that get things done
- 14-language support
- Real-time call transcription
- AI-generated call summaries
- Auto call tagging
- Intelligent call routing
- After-hours call handling
- Instant message relay
- Shared inbox for teams
Simple Pricing. No Per-User Surprises.
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about dialnote's AI answering service.
Your customers are calling. Make sure someone answers.
Set up your AI answering service in under 10 minutes. Train it on your business. Let it handle every inbound call: day, night, weekend, and public holiday.
Call our AI directly to hear it in action: +1 (650) 772-6683
