Meet your 24/7 auto attendant
dialnote greets every caller, plays your phone menu, and sends them exactly where they need to go: a teammate, voicemail, or your AI agent after hours. Set it up in an afternoon, no hardware.
Auto attendant · 🏠 Front desk
On, 24/7“Thanks for calling Northside. Sales, press 1. Support, press 2. Billing, press 3.”
After hours, the same menu hands the call to your AI agent instead.
Connected now · 0:04What a caller hears
One call, from the first hello to a booked appointment. Here's the whole path a caller takes through your front desk.
The greeting
A hello in your brand's voice
Every call opens with your greeting. Type it out and pick a neural voice in 40+ languages, or point dialnote at an audio file you host.
No robotic phone-tree voice, unless that’s the vibe you’re going for.
Menu greeting
“Thanks for calling. We’re open Monday to Friday, 9 to 6.”
🌐 40+ languagesNeural voicesOr an MP3 you hostThe routing
The call goes exactly where it should
During business hours, the menu rings your team. Everyone at once, or one by one in the order you set. No answer rolls to a waiting queue instead of a busy signal.
After you close, the same call hands off to your AI agent or drops to voicemail. And a conditional route can send a VIP straight to one person by time, weekday, or caller ID.
Business hoursMon–Fri · 9:00 AM–6:00 PMWhile you’re open
Ring the teamEveryone at once, or one by one in your order.
No answer → waiting queue Pro
After you close
AI agent answers
Books meetingsSends textsAnswers questionsOr drop to voicemail, transcribed straight to your inbox.
Conditional route: by time, weekday, or caller ID. A VIP at (628) 555-0163 rings Priya directly.
The outcome
However it ends, it’s handled
A booked meeting on your calendar. A message transcribed to your inbox. Or a warm transfer, where the AI briefs your teammate before connecting the caller, so nobody has to repeat themselves.
Every call leaves a clean record, whoever (or whatever) answered it.
Meeting booked · Tuesday 2:00 PMOn the calendarMessage taken · voicemail transcribedWarm transfer to a teammateThe AI whispers a quick briefing to the human, then connects the caller.
What is an auto attendant?
The call you just followed was run by an auto attendant: a phone system feature that answers your business line, plays a short menu like “Press 1 for sales,” and sends each caller to the right person, team, or voicemail. Nobody has to pick up first. It often gets mixed up with two related tools.
Auto attendant
Greets callers and sends them where they need to go, by keypress or a simple spoken choice. It’s the right fit when most callers just need to reach the right person.
IVR (interactive voice response)
The wider technology behind phone menus. An auto attendant is a simple kind of IVR. Bigger setups add multi-level menus and rules based on the time of day or who’s calling.
See the call flow editor →AI voice agent
Talks with callers instead of reading out a menu. It answers questions, collects the details you ask for, books meetings, and texts the caller.
On dialnote, any menu option can hand the call to one, from the Team plan up.
Everything in the dialnote auto attendant
The whole front desk, set up from one screen.
Routing & hours
Business-hours routing. Separate day and after-hours paths that switch on their own. A Team-plan feature and up.
Conditional routing. Branch by time of day, weekday, or the caller's own number.
Ring your team. Everyone at once, or one by one in a set order, with a ring timeout you pick.
Waiting queue. Hold callers in line with position and wait-time announcements instead of a busy signal. A Pro feature.
When no one's free
Voicemail. Take a message with your own prompt, then get it transcribed to your inbox.
No-input fallback. On silence or a wrong key, send the caller to voicemail, a default team, or your AI, your choice.
AI agent on any path. First to answer, behind a menu key, as a no-answer backup, or after hours. It books, texts, and answers questions.
Warm transfer. Hand a call to a teammate, with the AI briefing them first so the caller never repeats themselves.
Your numbers & team
Local, toll-free & vanity numbers. Give sales and support their own line and their own menu. Plans include 1 to 5 numbers, or bring yours in for free.
Answer from anywhere. Pick up on the web app or the native iOS and Android apps.
Texting on the same line. MMS, scheduled sends, and saved replies. Scheduled texts are a Team feature and up.
Plans that grow with you, and a 10-day free trial
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user (calling only, no texting).
Monthly cost as your team grows:
RingCentral list price, before add-ons. dialnote's AI agent comes with Team and up; its calls are $25/mo for 65 AI calls with the AI call pack, or $0.49/min from your monthly credit. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about our services
Ready to give every caller a real front desk?
Set up your auto attendant in an afternoon and never send a caller to a dead end again. Join 100+ teams on dialnote. 10-day free trial, no card required.
