Every call handled. Every customer heard.
Forward, hold, transfer, conference, and queue calls across your team, from one app, on any device.
Complete control of every live call
The controls your team reaches for on every call, in one place, on desktop and mobile.
Your calls follow you
Send incoming calls to a cell, a teammate, or an answering service. Set it once, or build rules that only kick in after hours or when no one picks up.
Routing rule
Or on no-answer, after a set number of rings.
- Forward to any mobile, landline, or teammate
- Conditional rules for after-hours or no-answer
A professional pause, not dead air
Place any call on hold with one tap to check something or loop in a colleague. Your caller hears on-brand audio instead of silence.
“Thanks for holding. We’ll be right with you.”
- One-tap hold from desktop or mobile
- Built-in hold music or your own hosted track
Hand off without dropping the ball
Brief your colleague first, then connect the caller, so nobody has to repeat their story. Or move a simple call straight through.
Jordan waits on hold
- Warm transfer: consult before you connect
- Cold transfer for straightforward routing
When every line is busy
Callers wait in an orderly line and connect to the next free teammate automatically. A busy signal never becomes a lost customer.
See call queueing →Everyone busy?
3 waiting- Ana FloresPosition 1
- Mike TorresPosition 2
Next free agent connects automatically.
- Callers hold in order, no busy signals
- Overflow to voicemail or another number
Route by the clock
Set the hours you are open, per day, and dialnote handles calls differently during and after them, with no manual toggling.
Business hours
- Mon–Fri9:00 – 17:00Open
- Saturday10:00 – 14:00Open
- SundayClosedAfter-hours → voicemail
- Per-day open and closed hours
- Different handling once you are closed
Bring a colleague in
Add a third person to a live call with one tap when you need another set of hands, no hanging up and no calling back.
Bring a colleague in mid-call with one tap. No hanging up, no calling back.
- Add a participant mid-call
- Everyone stays on the same line
And everything else that keeps calls under control
The full toolkit behind your calls, included, not bolted on.
On every call
Call recording. Calls record automatically by default, with start, stop, and resume on demand and a consent message for callers.
Live transcription. Every call is transcribed, so you get a written record to search, share, or act on.
AI call summary. A short recap of what was said and what to do next, attached to the call.
Call notes. Add notes to any call or contact so the whole team stays in the loop.
Reach the right person
Ring groups. Ring a whole team at once, or group people by role so the right desk picks up.
Simultaneous or sequential ring. Ring everyone together, or in the order you set, before rolling to a fallback.
Availability & do-not-disturb. Each teammate sets available, away, or do-not-disturb, and routing respects it.
Caller ID selection. Choose which verified number shows on outbound calls, so you look consistent.
Never miss one
Voicemail + transcription. Custom greetings per number, with every voicemail transcribed to your inbox.
Missed-call auto-text. A missed call can send an automatic text back, so a busy moment never costs the lead.
Automatic call tags. Calls are tagged automatically so you can filter and report without the manual work.
Contact timeline. Every call, text, and voicemail with a contact sits on one timeline your team shares.
Your numbers
Multiple numbers. Run as many business numbers as you need from one account.
Free number porting. Bring your existing number with no downtime; US ports are automated.
Local, toll-free & mobile. Get the number type that matches how your customers reach you.
IVR phone menus. Build a press-1-for-sales menu that routes callers before anyone picks up.
Full call control, and a 10-day free trial
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about call forwarding, hold, transfers, and queueing
Ready to stop losing calls?
Start your free trial and set up call forwarding, hold, transfers, and queueing in under five minutes. No credit card. No contracts. Just better call handling from day one.
