Every call handled.
Every customer heard.
Forward, hold, transfer, and queue calls across your team, from one app, on any device.
Stay in Control. Stay Connected. Stay Professional.
Missed calls cost you money. Bad transfers frustrate loyal customers. dialnote puts your team back in control with call management that actually keeps up.
Your calls follow you. Not the other way around.
Redirect incoming calls to any number; a personal cell, a teammate, or an after-hours service. Set it once or build conditional rules based on business hours & availability.
- Unconditional forwarding: Redirect all calls to an alternate number instantly.
- Conditional forwarding: Forward only after hours, when busy, or after a set number of rings.
- Forward to any number: Mobile, landline, answering service, or another team member.
- Conditional forwarding: Forward only after hours, when busy, or after a set number of rings.
- Scheduled rules: Auto-activate forwarding for weekends, holidays, or lunch breaks.
A professional pause. Not an awkward silence.
Need a moment to check something or loop in a colleague? Place any call on hold with one tap. Your caller hears on-brand music instead of dead air.
- One-tap hold: Pause any active call from desktop or mobile.
- Custom hold music: Upload your own audio or pick from dialnote's library.
- Hold for consultation: Mute your mic, check with a teammate, return with the right answer.
- Hold + transfer: Place a caller on hold, brief a colleague, then hand off smoothly.
Hand off calls without dropping the ball.
Place the caller on hold, brief your colleague with context or an instant note, then connect them. Your customer never repeats their story.
- Warm transfer: Consult with the receiving team member before connecting the caller.
- Transfer with notes: Attach written context that appears on your colleague's screen instantly.
- Cold transfer: Direct handoff for simple routing. No consultation needed.
- Availability visibility: See who's online & free before you transfer.
- Transfer to any number: Internal teammates or external numbers, across devices.
When every line is busy, nobody gets forgotten.
Incoming callers wait in line and connect to the next available team member automatically. A busy signal never becomes a lost opportunity.
- Automatic queueing: Callers hold in line when all team members are occupied.
- Custom queue greetings: Branded messages with estimated wait times.
- Overflow rules: Route to voicemail, a backup team, or arrange a call back if the queue fills.
- Priority routing: Push VIP clients to the front of the line.
- Round-robin distribution: Spread queued calls evenly so no one gets buried.
One platform. Complete call control.
Stop losing calls
Forwarding and queueing ensure every call reaches someone; even after hours.
Move faster as a team
Warm transfers and hold let your team collaborate without the caller feeling the seams.
Look bigger than you are
Professional hold music, smart routing, and smooth handoffs from a lean team.
Frequently asked questions
Everything you need to know about call forwarding, hold, transfers, and queueing
Ready to stop losing calls?
Start your free trial and set up call forwarding, hold, transfers, and queueing in under five minutes. No credit card. No contracts. Just better call handling from day one.
