Give your entire team full visibility into every call, text, and voicemail
Shared team inbox, internal threads, and @mentions in one workspace. No app switching. No lost context.
One thread, the whole team behind it
A customer texts your main line. Here's everything your team sees, and the part the customer never does.
Main line · (415) 555-0100
3 teammates on this number
Hi! Do you have the quote ready for the kitchen remodel?
Jordan Lee · 2:14 PM
Hi Jordan! Yes, Devon priced it this morning. One sec.
Priya · 2:15 PM · visible to customer
Internal note · customers never see this
@Devon what did we land on for Jordan's quote?
$4,850 all-in. Send the breakdown snippet.
Hi Jordan, here's the full quote…
Shared numbers
Shared numbers that keeps everyone in the loop
Share any phone number with your team. Every call, text, voicemail, and call recording syncs across all users in real time.
Simultaneous calling. Ring all team members at once. First to answer connects. Handle multiple calls at once. Your number never shows busy. Get quick team input or approvals without breaking flow.
Warm call transfers. Smooth handoffs. Customers never repeat themselves. Brief teammates before transferring for smooth handoffs. Add teammates to any call instantly with group calling.
Shared contacts. Shared address book auto-syncs across all team members. Tag contacts by type: Enterprise, VIP, Hot Lead, and more. Contact notes give everyone the full customer picture.
- Priya PatelOn a call
- Devon CarterConnected · 0:45
- Mike Torres Available
“Prefers morning calls. Asked for the spring rates.”
Internal threads
Internal threads keep discussions where they belong
Stop switching to Slack or email to discuss a customer call. Internal threads bring team discussions directly into the conversation, private and actionable.
Comment on interactions. Comment internally on calls, texts, voicemails, and recordings. Tag teammates with @mentions to loop them into discussions. Get quick team feedback without breaking your workflow.
Notes that stay with the call. Notes attach to the exact call, text, or voicemail they're about. Edit comments anytime to fix typos or add details. The full note history stays visible to the whole team.
Complete privacy. Only team members with access see internal threads. Customers never see internal comments or @mentions. Loop in a teammate with one @mention, no forwarding.
Could you do the install Saturday instead?
Ana Flores · 10:09 AM
Internal note
@Priya are we staffed Saturday?
Morning only. Offer her 9 AM.
Good news, Saturday 9 AM works. Same crew.
Devon · 10:12 AM · visible to customer
Team sync
Stay in sync without leaving dialnote
@mention teammates on any call or text, see who's available, and keep every customer conversation moving with shared context. Coordination lives right alongside the conversation.
Instant coordination. @mention a teammate on any call or text to loop them in. Availability status shows who's free: Available, Away, or Do Not Disturb. Get notified the moment you're mentioned.
Conversation history. All messages, voicemails, and recordings sync across the team. See who sent each message with clear team identification. Clear visual distinction between read and unread chats.
Cross-device access. Message history syncs across web, desktop, and mobile. One shared number rings every device you choose. Stay connected from the office, home, or on the go.
Team status
- Priya Patel Available
- Devon Carter On a call
- Mike Torres Do not disturb
Snippets & shared context
Respond faster and stay consistent as a team
Shared text templates and a conversation history everyone can read keep your team efficient, consistent, and always on the same page.
Snippets. Save common responses as templates for your whole team. Insert snippets instantly for fast, on-brand replies. Create templates for FAQs, pricing, scheduling, and more.
Shared call summaries. AI summaries and transcripts are visible to everyone on the number. Hand off a customer without a briefing call: the context is already there. Recordings stay attached to the conversation for anyone who needs them.
Call queues. Put callers in a queue when everyone's busy, instead of voicemail. The next available teammate answers, in order. Watch queue activity live from the dashboard.
Team snippets
- Quote breakdownSales
- Booking linkScheduling
- Hours & locationFAQ
Here's our booking link, pick any slot that works…
Same answer from every teammate, in two clicks.
On brand, every timeTeam collaboration that works for every department
Whether you're closing deals, resolving tickets, or managing accounts, dialnote adapts to how your team works.
Sales teams
No lead goes unanswered. Distribute incoming calls across reps, track every touchpoint in a team inbox, and use internal threads to coordinate follow-ups.
Support teams
Handle support tickets via phone with full team visibility. Use snippets to reply to FAQs, and internal threads to discuss issues without the customer noticing.
Remote teams
Keep connected with shared numbers. Internal threads, shared call history, and availability status bridge the distance between offices and time zones.
LondonCustomer success teams
Maintain relationships with conversation history visible in the team inbox. Shared summaries and transcripts mean handoffs are always informed.
Your whole team, one flat price
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about team collaboration in dialnote
Make every team conversation count
With dialnote, your team collaborates on customer calls, texts, and voicemail in one workspace. No app switching, no lost context, no missed follow-ups.
