dialnote vs Aircall
dialnote vs Aircall
Aircall is a call-center phone priced per license, with a 3-license minimum and AI billed on top. dialnote is one flat price for unlimited users, with the AI agent and call intelligence included.
Monthly cost at 10 users
$49/mo
flat, all 10 users
- Unlimited users
- AI books & captures leads
$300/mo
$30/user × 10
- 3-license minimum to start
- AI billed per license and per minute
The short version
If you run a high-volume sales or support call center and live in dialers, queues, and coaching dashboards, Aircall is built for that and earns its per-license price. If you're a team that wants a business phone with AI included, dialnote is simpler and usually much cheaper: $49/mo flat for unlimited users, against a $90/mo minimum plus add-ons for AI summaries, messaging, and analytics.
dialnote vs Aircall
Feature by feature, here's how dialnote compares with Aircall.
| Key Features | dialnote | Aircall |
|---|---|---|
| Unlimited Users | ||
| AI Voice Agent | Up to 10 | Add-on |
| AI Actions (Capture Leads, Schedule, SMS) | ||
| AI Call Tags & Evaluation | Add-on | |
| AI Transcription & Summarization | Add-on | |
| Calls Auto-Logged in CRM | With AI summary | |
| Branded Voice Agent | Add-on | |
| Smart Call Routing | Advanced | |
| IVR | Multi-level | |
| Automatic Call Recording | ||
| Call Queues | ||
| Warm Transfer | ||
| Hold Music | ||
| SMS | Limited | |
| MMS | ||
| SMS Automation & Workflows | ||
| Scheduled Messages | ||
| Native CRM Integrations | 3 + Zapier | 100+ apps |
| Open APIs & Webhooks | ||
| AI access via MCP (ChatGPT, Claude) | ||
| Advanced Analytics |
| Feature | dialnote | Aircall |
|---|---|---|
| Unlimited Users | ||
| AI Voice Agent | Up to 10 | Add-on |
| AI Actions (Capture Leads, Schedule, SMS) | ||
| AI Call Tags & Evaluation | Add-on | |
| AI Transcription & Summarization | Add-on | |
| Calls Auto-Logged in CRM | With AI summary | |
| Branded Voice Agent | Add-on | |
| Smart Call Routing | Advanced | |
| IVR | Multi-level | |
| Automatic Call Recording | ||
| Call Queues | ||
| Warm Transfer | ||
| Hold Music | ||
| SMS | Limited | |
| MMS | ||
| SMS Automation & Workflows | ||
| Scheduled Messages | ||
| Native CRM Integrations | 3 + Zapier | 100+ apps |
| Open APIs & Webhooks | ||
| AI access via MCP (ChatGPT, Claude) | ||
| Advanced Analytics |
See what your team saves
Pick your team size. dialnote stays flat while Aircall climbs with every user.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
Aircall list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Where dialnote pulls ahead
The table shows what each does. This is the part that changes your monthly bill and how your calls get handled.
Flat pricing, no license math
One flat price. The Team plan is $49/mo for unlimited users. Aircall's Essentials plan is about $30 per license on annual billing, so a team of 10 is around $300/mo before add-ons.
No three-license minimum. Aircall makes you buy at least 3 licenses, so even a two-person shop starts around $90/mo. dialnote starts at $19/mo for one user, and the $49/mo Team plan covers everyone you hire.
AI included, not an add-on
Call intelligence comes standard. Every dialnote call is transcribed, summarized, and tagged, with the AI summary synced to your CRM. On Aircall's Essentials plan, AI summaries and sentiment are a separate AI Assist add-on at $9 per license each month.
An AI agent on an included balance. dialnote's AI agent runs on an AI balance included with your plan, topped up as you use it, with no per-license fee. Aircall's AI Voice Agent bills every minute on top of your licenses, about $0.49/min after the first 50 free minutes each month.
No booster stack
Messaging without add-ons. Texting, scheduled messages, and a shared inbox come with every dialnote plan. Aircall sells Advanced Messaging (shared SMS inboxes and templates) as a $20 per license add-on.
Analytics in the plan. Call analytics and reporting ship with dialnote. Aircall's Analytics+ (unlimited history, advanced dashboards) is another $15 per license each month.
Built to connect
Bring your calls into ChatGPT and Claude. dialnote's hosted MCP server lets ChatGPT, Claude, or Cursor read your call history, transcripts, and summaries. Aircall has no official MCP server.
Books meetings mid-call. The AI agent checks your real availability through Calendly or Cal.com and books the meeting while the caller is still on the line, then texts a confirmation.
When Aircall is the better pick
Aircall is built for call centers: power dialers, deep queue and IVR controls, live coaching through AI Assist Pro, and a catalog of 100+ integrations that plugs into support desks like Zendesk and Intercom. If your team is in the phones all day running outbound sales or a busy support line, Aircall earns its per-license price. dialnote is for teams that want a business phone with an AI agent built in, without staffing a call center or paying per license to get there.
Switching from Aircall is simple
You keep your number and your team barely notices. The detailed walkthrough lives on our porting guide.
- Keep your number: port it free in the US and Canada
- No downtime: your old line works until the switch flips
- We handle the carrier paperwork for you
Built by the team behind SmartReach.io5,000+ businesses · 10 years helping companies talk to customers
Frequently asked questions
Everything you need to know about our services
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