Call queueing for small business
When every agent is busy, dialnote places callers in an orderly line, keeps them company, and connects them the moment someone's free. No busy signals, no dropped calls.
Call queue · Support
Live- Jordan LeeConnecting · 0:12
- Ana FloresPosition 2 · 0:08
- Sarah ChenPosition 3 · 0:05
- Priya On call
- Devon Connecting
- Mike Available
Everything your call queue needs
Set it up once. It handles the rush.
Keep callers company
Nobody hears a busy signal. Callers get a hold message in your brand's voice and music while they wait.
“Thanks for holding. We’ll be right with you.”
- A spoken message, read out by text-to-speech
- Hold music from a hosted file or the built-in track
Position and wait updates
Optional announcements tell callers where they stand and roughly how long, which cuts hang-ups.
Now playing to the caller
Both announcements are optional.
- “You’re number two in line”
- An estimated wait, so they can choose to hold
Nobody waits forever
Set a maximum wait time. Past it, dialnote routes callers to a fallback instead of leaving them on hold.
Send the caller to your fallback:
- Voicemail, another number, or a second queue
- Timed-out callers never hit a busy signal
Distribute calls your way
Choose how a waiting call reaches your team, fairly spread or in the exact order you set.
Ring strategy
Balance the load, or set a strict order.
- Round-robin, longest-idle, or sequential
- Balance the load or set a strict order
A queue for each team
Run independent queues per number, so sales, support, and bookings each get their own line.
Your queues
- Sales2 waiting
- Support0 waiting
- Bookings1 waiting
Each with its own agents and rules.
- Its own agents, hold, and fallback rules
- Managed from one dialnote account
Offer, accept, or pass
A queued call is offered to an agent with a countdown. If they don't take it, it rolls to the next.
No answer? It rolls to the next agent.
- A short window to accept before it moves on
- No call gets stuck on someone who stepped away
See exactly what’s happening, right now
Your queue dashboard gives you a live view of every caller waiting and every agent, and the analytics behind them. These are the app’s own numbers, in the app’s own sample data.
Queue analytics · Support queue
Last 7 daysTotal calls
84
Answered
71
Abandoned
13
Avg wait
0:42
Service level
85%
Hourly volume
Jordan Lee · waiting · next in line0:19
Call queueing comes with Pro, and a 10-day free trial
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about call queueing in dialnote
Make every conversation count
With dialnote, teams like yours handle more calls, more professionally, every day. 10-day free trial, no card required.
