Cloud call centre software for inbound teams
AI agents that answer 24/7, smart IVR that routes every call to the right person, and integrations that actually work. No per-seat bill shock.
Why growing teams switch to dialnote
Your team is already working around a phone system that was not built for how you work. dialnote is.
Never miss a call, day or night
Your AI agent handles every inbound call 24/7, capturing leads and answering questions while your team is unavailable.
Unlimited seats from $49/mo
Add seasonal agents, contractors, and entire departments without your monthly bill moving. Scale freely.
CRM sync that actually works
Two-way Salesforce, HubSpot, and Zendesk sync in real time. Every call logged, every contact updated, automatically.
Get every call to the right place, first time
dialnote's inbound call centre software gives you a visual call flow builder, multilevel IVR menus, and ring-order control. No caller is lost.
Multi-level IVR menus
Build professional phone menus in minutes with no technical skills required. Customers press a number to reach the right team, every time.
- Drag-and-drop call flow builder, ready to go live in minutes
- Nest menus up to 3 levels deep for any department structure
- Custom recordings or text-to-speech for every menu option
- Toggle between routing configs for holidays and campaigns instantly
Keep callers in queue, not voicemail
When all agents are busy, dialnote holds callers in a queue rather than losing them. No missed calls, no frustrated customers dropping off.
- Hold callers professionally with custom queue messaging
- Set maximum queue size and wait time thresholds
- Automatically redirect to voicemail or AI agent when thresholds are reached
- Real-time visibility into queue length and wait times
Smart routing that skips the runaround
Route by department, availability, or business hours. Dynamically skip agents who are on DND or away so customers always reach someone ready to help.
- Ring agents sequentially, simultaneously, or in a custom order
- Availability-based routing skips offline or busy agents automatically
- Advanced call forwarding to any device, without sharing personal numbers
- Fallback to voicemail, callback, or your AI agent when no one is available
Shared numbers for your whole team
One business number shared across your entire contact centre. Every agent sees the same inbox, the same call history, and the same context.
- Unlimited users share a single inbound number from Growth plan
- First agent to answer connects, no calls left ringing
- Shared address book synced across all users on the number
- Internal threads to resolve issues without breaking the customer conversation
Your numbers, ready in minutes
Switching phone systems should not mean losing your number. With dialnote it never does.
Local area code numbers
Establish a local presence in any US city, instantly.
Toll-free numbers
Give customers a free, professional number to call.
International numbers
Expand globally with crystal-clear calls to 200+ countries.
Port your existing number
Bring your current number over for free. No gap in service.
Coach smarter. Staff better. Grow faster
dialnote gives you real-time visibility across every conversation. Not just call volume, but who handled it, how it went, and where the next opportunity is hiding.
Hourly call volume
Spot busy periods and staff your contact centre accordingly.
Missed call rate
See exactly when and why calls go unanswered, and act on it.
Agent performance
Track call count, handle time, and AI evaluation scores per agent.
AI agent activity
Monitor your AI agent separately. Calls handled, escalations, outcomes.
Conversation sentiment
Gauge caller mood across your inbound queue at a glance.
Disposition reports
Understand call outcomes at scale, by agent, team, or date range.
Integrate. Automate. Accelerate
Connect dialnote to the tools your contact centre already runs on. Two-way CRM sync, real-time data, and automation workflows — all without a developer.
A contact centre price that scales with you
Legacy call centre software charges per seat. dialnote does not. Add contractors, seasonal agents, and entire departments without your monthly bill moving an inch.
Built for inbound. Ready for your industry
Whether you run a clinic, an e-commerce store, or a property team, dialnote's cloud call centre software adapts to how your team actually works.
Inbound
24/7 Customer Support Agent
Our AI answers common questions about orders, shipping, and returns during or after business hours
Order & Delivery Updates
Provide a professional IVR for customers to get instant order status updates without agent involvement.
Outbound
Cart Abandonment Agent
Auto call customers who abandoned their cart, and answer final questions to complete the purchase.
Post-Purchase Follow-ups
Make automated calls to gather product feedback, encourage reviews, and foster loyalty after a delivery.
Frequently asked questions
Everything you need to know about dialnote's cloud call centre software
Make every inbound call count
Join 100+ teams already handling more calls, converting more leads, and spending less time on manual work with dialnote's cloud call centre software.
