dialnote vs Grasshopper
dialnote vs Grasshopper
Grasshopper puts a business number over your personal phone and forwards the calls. dialnote answers them: an AI agent, transcription, and CRM sync at a flat price below Grasshopper's top plan.
Monthly cost at 10 users
$49/mo
flat, all 10 users
- Unlimited users
- AI books & captures leads
$80/mo
Small Business plan, flat
- Forwards calls, doesn't answer them
- No integrations, API, or AI
The short version
Grasshopper and dialnote are both flat-priced, which makes this comparison honest: Grasshopper's Small Business plan is $80/mo for a forwarding system with no AI, no integrations, and no API. dialnote's Team plan is $49/mo with an AI agent that answers and books, transcription and summaries on every call, and CRM sync. If all you need is a professional number over your cell, Grasshopper's $14 True Solo is genuinely cheap. The moment calls become revenue, dialnote does more for less.
dialnote vs Grasshopper
Feature by feature, here's how dialnote compares with Grasshopper.
| Key Features | dialnote | Grasshopper |
|---|---|---|
| Unlimited Users | ||
| AI Voice Agent | Up to 10 | |
| AI Actions (Capture Leads, Schedule, SMS) | ||
| AI Call Tags & Evaluation | ||
| AI Transcription & Summarization | Limited | |
| Calls Auto-Logged in CRM | With AI summary | |
| Branded Voice Agent | ||
| Smart Call Routing | Advanced | Limited |
| IVR | Multi-level | Limited |
| Automatic Call Recording | Limited | |
| Call Queues | ||
| Warm Transfer | ||
| Hold Music | ||
| SMS | ||
| MMS | Limited | |
| SMS Automation & Workflows | ||
| Scheduled Messages | ||
| Native CRM Integrations | 3 + Zapier | |
| Open APIs & Webhooks | ||
| AI access via MCP (ChatGPT, Claude) | ||
| Advanced Analytics |
| Feature | dialnote | Grasshopper |
|---|---|---|
| Unlimited Users | ||
| AI Voice Agent | Up to 10 | |
| AI Actions (Capture Leads, Schedule, SMS) | ||
| AI Call Tags & Evaluation | ||
| AI Transcription & Summarization | Limited | |
| Calls Auto-Logged in CRM | With AI summary | |
| Branded Voice Agent | ||
| Smart Call Routing | Advanced | Limited |
| IVR | Multi-level | Limited |
| Automatic Call Recording | Limited | |
| Call Queues | ||
| Warm Transfer | ||
| Hold Music | ||
| SMS | ||
| MMS | Limited | |
| SMS Automation & Workflows | ||
| Scheduled Messages | ||
| Native CRM Integrations | 3 + Zapier | |
| Open APIs & Webhooks | ||
| AI access via MCP (ChatGPT, Claude) | ||
| Advanced Analytics |
See what your team saves
Pick your team size. dialnote stays flat while Grasshopper climbs with every user.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Where dialnote pulls ahead
The table shows what each does. This is the part that changes your monthly bill and how your calls get handled.
Flat vs flat, honestly
More system, smaller bill. Grasshopper's unlimited-extension plan is $80/mo ($92 billed monthly). dialnote's Team plan is $49/mo flat with unlimited users, and it includes the AI agent, transcription, and CRM sync Grasshopper doesn't offer at any price.
The cheap tiers cap you fast. True Solo is one number and one extension; Solo Plus caps at three extensions, then charges $3 to $5 for each extra. dialnote has no extension math: every user gets the apps and the shared numbers.
It answers, not just forwards
An AI agent on the line. Grasshopper greets callers with a recorded menu and forwards them to your personal phone. dialnote's AI agent actually answers: it asks your questions, captures details, books meetings on your calendar, and texts confirmations.
Transcripts and summaries for every call. dialnote transcribes, summarizes, and tags every call. Grasshopper transcribes voicemails and recordings but writes no summaries, and call recording needs Solo Plus or higher, with recordings kept for only 30 days.
Built for a team
A real team phone system. Shared numbers, a team inbox, call queues, and warm transfers come with dialnote. Grasshopper is extensions on a forwarding tree: fine for routing to one person, thin for running a team.
Recording without the caps. Automatic call recording ships on every dialnote plan. Grasshopper gates recording to Solo Plus and up and deletes recordings after 30 days.
Connected vs sealed
Your CRM stays current. dialnote syncs calls, summaries, and contacts to HubSpot on Team plans, Salesforce and Pipedrive on Business, plus Zapier. Grasshopper has no integrations at all.
API, webhooks, and MCP. dialnote ships a REST API, signed webhooks, and a hosted MCP server so ChatGPT or Claude can read your calls. Grasshopper offers no API of any kind.
When Grasshopper is the better pick
If you're a one-person business that just wants a professional number ringing on your personal phone, Grasshopper's $14 True Solo is about the cheapest way to get one, and the whole product is deliberately that simple. dialnote is for the next stage: when missed calls start costing money, when a team shares the line, and when you want the phone answered, transcribed, and logged instead of forwarded.
Switching from Grasshopper is simple
You keep your number and your team barely notices. The detailed walkthrough lives on our porting guide.
- Keep your number: port it free in the US and Canada
- No downtime: your old line works until the switch flips
- We handle the carrier paperwork for you
Built by the team behind SmartReach.io5,000+ businesses · 10 years helping companies talk to customers
Frequently asked questions
Everything you need to know about our services
Keep exploring
Ready for a phone that answers itself?
Start a 10-day free trial, no credit card. Keep your number, and turn forwarded calls into answered ones.
