dialnote vs 8x8

A price you can actually see

• Published, flat, done. dialnote's pricing is on the website: $49/mo for the whole team. 8x8 removed public pricing in 2023, so the number comes from a sales conversation. Buyer guides peg the entry plan around $24 per user on annual billing.

• No negotiating required. Procurement data shows 8x8 discounts ranging from 5% to 35% depending on company size and contract terms: every customer pays a different price. With dialnote, everyone pays the same flat listed rate.

Flat for the whole team

• One flat price. At the guide rate of about $24 per user, a 10-person team on 8x8 runs around $240/mo. dialnote's Team plan is $49/mo flat, whether you're 5 people or 50.

• Add people, not line items. Every hire adds another per-user license to an 8x8 bill. On dialnote, a new teammate is a free seat on the same flat plan: invite them and hand them a number.

AI included, not a contact-center project

• The AI receptionist is on the plan. dialnote's AI agent comes with the plan on an included AI balance: set it up yourself and it answers today. 8x8's Intelligent Customer Assistant is a contact-center product layered on CC plans that guides put around $85 per user, priced by quote.

• Tags and evaluation included. Every dialnote call gets AI tags and evaluation on the flat plan. 8x8's quality scoring and topic clustering live in its contact-center tiers, not the phone plans.

Built to connect

• Bring your calls into ChatGPT and Claude. dialnote's hosted MCP server lets ChatGPT, Claude, or Cursor read your call history, transcripts, and summaries. 8x8 has no official MCP server.

• Books meetings mid-call. The AI agent checks your real availability through Calendly or Cal.com and books the meeting while the caller is still on the line, then texts a confirmation.