Every call tells a story. Your analytics should too.
AI-powered call analytics that track performance, spot trends, and drive better outcomes.
Call analytics, drawn to scale
Instant insights on what's working, who's crushing it, and where opportunities hide. Most phone systems give you data; dialnote gives you answers, no spreadsheets, no month-end reports. These eight screens are the real thing.
What happened this week?
Track performance and spot patterns that boost customer satisfaction. See what's working. When more than one call in ten goes unanswered, the dashboard says so out loud: a priority alert with every missed caller listed behind it.
Analytics · Overview
Last 7 daysTotal calls
190 ↑ 18
Missed calls ⚠️
23 +8
Priority Alert: 12% missed call rate
View missed call details →
Answer rate
70% ↑ 5%
Answered calls, day by day
Time on calls
9h 24m
Total talk time this week
📧 Voicemails · 14 total
When do calls actually come in?
Spot patterns before leads slip away. Know when you're understaffed and adjust in real-time. The map splits every hour by who answered: blue while your team is on the phones, purple where the AI picked up after you closed.
Busy times by weekday
Which calls got away?
Every miss is logged with caller, time, and line, and the voicemail sits right next to it, ready to play. Call back before the lead cools off, and see which hours and whose shifts leak the most.
Missed calls · recent
23 this week- Jordan LeeTue 2:14 PM · Main line▶ 0:38
- (628) 555-0163Tue 3:22 PM · Main lineNo message
- Alex RiveraWed 11:05 AM · Sales line▶ 0:51
Missed by agent: Devon 6 · Priya 9 · Mike 8
Voicemail recordings
14 total- Jordan Lee · 0:38
- Alex Rivera · 0:51
Each one attached to the caller's thread.
Is the AI earning its keep?
See where your AI saves time, costs, and where it needs more help. AI handles routine calls 24/7. Track exactly how much time it saves. Savings are counted the honest way: a flat $3 for every call the AI finishes end to end, and every escalation comes with its reason.
AI Voice Agent · report
Last 30 daysTotal AI calls
145 ↑ 16
Containment rate
73% ↑ 8%
Self-service actions
187 ↑ 23
Avg handle time
2:34 ↓ 0:45
Escalation rate
27% ↓ 8%
Cost saved
$438 ↑ $87
Your AI containment rate improved by 8% this week, saving an estimated 38 hours of agent time.
Top escalation reasons
24 total- Customer asked for a humanMost common9 · 38%
- Complex inquiry7 · 29%
- Account verification needed5 · 21%
- Technical issue3 · 13%
Tip: most escalations were a caller asking for a person. Teach the knowledge base the rest.
Sentiment analysis
Who needs backup?
Make decisions based on real data, not just guesswork. Use sentiment and resolution marks to find coaching moments. Recognize wins and fix struggles with data. Compare response rates side by side, and see the hours where coverage runs thin.
Team · comparison
Last 7 daysAvg response rate
85.7%
- 1Devon CarterTop performer89.7%
- 2Priya PatelOn target83.7%
- 3Mike TorresOn target82.8%
Business hours coverage · Tuesday
2–4 PM · UnderstaffedWho answers, on every line?
See how each shared number gets answered across the team: who picks up and how the load splits. Below it, the Activities view puts every teammate's calls, answers, and texts side by side, with arrows against last period.
Shared numbers · participation
Last 7 daysActivities
CallsAnsweredTexts- Devon Carter70523470 calls
- Priya Patel55412855 calls
- Mike Torres65402265 calls
Arrows compare to the previous period. Talk time: 9h 24m across the team.
How long do callers wait?
When everyone's busy, callers hold in a queue instead of hitting voicemail. Queue analytics track service level, average wait, and abandoned calls per queue, and the live dashboard shows who's waiting right now.
Queue analytics · Support queue
Last 7 daysTotal calls
84
Answered
71
Abandoned
13
Avg wait
0:42
Service level
85%
Hourly volume
Jordan Lee · waiting · next in line0:19
Every report in dialnote
This panel mirrors the Analytics menu in the app. Most of it ships with every dialnote number; the AI report lights up with your first AI agent, and call tags & FCR come with Pro. The 10-day free trial previews all of it.
Overview dashboard · every plan
One dashboard. Simple dashboard for calls, texts, and team activity, with actionable data when you need it most.
Busy times by weekday. Missed call alerts and busy-time trends, split hour by hour between your team and the AI.
Filters & export. Slice any report by date, phone number, teammate, or tag, and export it as CSV.
Sample mode. Every report ships with a built-in sample dataset, so you can explore Analytics before your first call.
Reports on mobile. The same reports ship in the iOS and Android apps, so the numbers travel with you.
Missed calls & voicemails · every plan
Missed calls report. Every miss logged with caller and time: by agent, over time, and as a callable list.
Voicemails. All voicemail recordings in one place, so nothing sits unheard.
AI agent report · with an AI agent (Team and up)
Containment rate. Containment rate tracking shows what the AI finished end to end, no human needed.
Time & cost savings. Calculate time and cost savings from every AI-handled call, on a stated $3-per-contained-call basis.
Escalation analysis. Every escalation carries a reason (caller asked for a human, complex inquiry, verification), so you know what to teach the AI next.
AI call log. Every AI call listed with recording, transcript, summary, outcome, and sentiment.
Call insights. Auto-written opportunities and wins: what to fix first, and what your AI already does well.
Conversation intelligence
Call summaries. Auto-generated call summaries mean no more listening to hours of call recordings.
Sentiment analysis. Sentiment analysis on customer mood, tracked across every conversation.
Transcripts. Full transcripts of every call, there when you need the exact words.
Contact timeline. Every customer's calls, texts, and voicemails on one thread, so context never gets lost.
Team reports · every plan
Response rates. Track individual response rates and compare teammates side by side.
Call duration. Average call duration metrics across the team, without pulling timesheets.
Coverage timeline. Business-hours coverage rates every hour Excellent, Good, or Understaffed.
Shared numbers. See how each shared number gets answered across the team.
Call queues · Pro
Queue analytics. Per-queue service level, average wait, answered vs abandoned, and hourly volume.
Live queue dashboard. A live view of every queue: who's waiting, who's talking, and what just happened.
Try every report free for 10 days
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about call analytics
Make every conversation count
Track analytics that move the needle. See what's working, who's thriving, and where to focus, in real time.
