AI call tags that work while you do
Every call gets read and categorized on its own, so you can track trends, surface issues, and make decisions from real conversation data instead of guesswork.
Tag library
128
calls tagged
94
calls tagged
76
calls tagged
32
calls tagged
Auto-tagging rule
When a call mentions “payment, invoice, charge”
auto-apply Billing
How AI call tags work on dialnote
Turn every conversation into something you can search, sort, and act on, automatically.
Tagged the moment it's transcribed
Every recorded call gets read and categorized on its own, shortly after it ends. No pile of calls to review by hand.
AI reads the transcript and applies:
- Works on inbound and outbound calls
- Up to 25 tags on a single call
Custom tags, in plain language
Start with about a dozen ready-made tags, or describe your own in a sentence. The AI learns what to look for, no keywords to maintain.
Your tag, your words
“Tag calls where the caller mentions a competitor.”
Competitorapplied for you
No formulas. Describe it, the AI does the rest.
- Unlimited custom tags to fit your business
- It sharpens as you correct it
Topic, outcome, and sentiment
Tags capture what a call was about, how it ended, its priority, and the caller's mood, so you can slice conversations any way you need.
Every call, sorted
- TopicProduct infoBilling
- OutcomeResolvedFollow-up
- SentimentPositiveNegative
- PriorityUrgent
- Positive, negative, or neutral sentiment
- Several tags on one call when it's complex
Filter and export any tag
Pull up every competitor mention, pricing objection, or escalation from any period in seconds, then export the list.
- Jordan Lee · 2:14 PM
- Ana Flores · 11:38 AM
- Sarah Chen · 9:02 AM
- Filter by a single tag or a combination
- Export tagged calls as a CSV
Flows into your CRM
Tags ride along with the call's AI summary and recording link into one tidy activity on the matching contact.
Call logged to the contact
One tidy activity, no manual data entry.
- HubSpot, Salesforce, or Pipedrive
- Also readable through the dialnote API
Tag ideas for every team
Sales tracks competitors and objections. Support flags escalations. Service spots recurring issues. Your tags, your call.
Ideas to start with
- SalesCompetitorObjection
- SupportEscalationResolved
- ServiceBookingRecurring
- Scale quality reviews without hiring
- See how each teammate's calls trend
The whole picture, tag by tag
Tags roll up into a report you can act on: first-call resolution, your top topics, and what the AI handled versus your team. These are the app’s own sample numbers.
Call tags · first-call resolution
Last 30 daysFCR rate
73% ↑ 5%
Top tag
Product info
AI handled
42% ↑ 4%
- Product info18782% FCR
- Billing14272% FCR
- Technical9864% FCR
- Orders8789% FCR
- Complaints4549% FCR
Complaints resolve on the first call only 49% of the time. That topic needs better answers in your knowledge base.
AI call tags come with Pro, and a 10-day free trial
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about AI call tags
Make every conversation count
With AI call tags, teams like yours surface insights faster, coach better, and decide from real conversation data.
