Question 1

How much does dialnote cost?

Accepted Answer

dialnote uses flat, per-account pricing — not per user. In the US and Canada, Solo is $19/mo, Team is $49/mo, Business is $99/mo, and Pro is $199/mo. Team, Business, and Pro include unlimited users and AI voice agents on every call. Annual billing saves 20%, and every plan comes with a 10-day free trial — no credit card required.

Question 2

Do I pay per user or per seat?

Accepted Answer

No. dialnote charges one flat monthly price per plan, and Team, Business, and Pro include unlimited users — add your whole team without paying more per user. The only usage-based charge is AI agent minutes, billed from your wallet at $0.89/min — you pay only for what you use.

Question 3

What plans does dialnote offer?

Accepted Answer

dialnote offers four plans: Solo for individuals, Team for growing teams, Business for scaling businesses, and Pro for enterprise. Team, Business, and Pro support unlimited users — you only pay the flat plan price, not per user. Solo is a single-user plan.

Question 4

What AI features are included?

Accepted Answer

Team, Business, and Pro include AI voice agents that answer and handle calls 24/7 — Team gets 1, Business 5, and Pro 10, each with a knowledge base you can train on your docs and FAQs. Every plan, Solo included, gets automatic call transcription, AI summaries, and action items. AI agent minutes are pay-as-you-go, billed from your wallet at $0.89/min, so you pay only for what you use.

Question 5

What is included in the 10-day free trial?

Accepted Answer

All Pro features for 10 days: 1 phone number, 50 included minutes (30 in the UK), up to 2 AI agents, up to 3 users, and a $2 starter wallet that funds any extra minutes and AI agent usage at $0.89/min. No credit card required. On day 10, you pick a plan to continue.

Question 6

What does "included minutes" mean?

Accepted Answer

Each plan includes a monthly pool of minutes, shared across your whole team and all your phone numbers. Domestic calls within your provisioned region count against the pool. When it runs out, calls keep working — they draw from your wallet at the per-country rate published on /rates, not cut off.

Question 7

What is the monthly credit?

Accepted Answer

Each time you pay, dialnote adds a fixed monthly credit to your wallet — $2.50 on Solo, $5 on Team, $12 on Business, and $25 on Pro, in USD on every plan and region. Use it for AI agent minutes, international calls, and any minutes beyond your included pool. You can top it up manually anytime.

Question 8

How does annual billing work?

Accepted Answer

Switch to annual and save 20% off the monthly rate, billed upfront once a year. You can cancel anytime but no refunds are issued for the remaining period — access continues until your paid period ends.

Question 9

Can I switch plans later?

Accepted Answer

Yes. Plan upgrades apply pro-rata immediately. Downgrades are handled by support and take effect at the next billing cycle. Extra phone numbers are billed at the full monthly price when added (no proration); removing a number takes effect at the next cycle.

Question 10

What happens to international calls?

Accepted Answer

International calls and any usage beyond your included minutes draw from your wallet balance. Per-country rates are published at /rates. Top up the wallet any time — calls never cut off just because the included pool runs out.

Question 11

How many texts do I get?

Accepted Answer

Team includes 750 text segments a month, Business 1,500, and Pro 2,500, in the US and Canada, pooled across your whole team and counted on texts you send and receive. One segment is 160 characters. Solo, the free trial, and UK plans don't include a pool, so texts on those draw from your wallet. Once a pool runs out, texting keeps working and draws from your wallet at the rate for that country, listed on /rates. Texts that fail to deliver aren't charged.

Question 12

Do I have to pay to text from a US number?

Accepted Answer

US carriers require businesses to register before sending texts from a US local number, and they charge for it. dialnote handles the registration in the app, and the fees are $19.50 one time per campaign registration plus $2 a month for each active campaign, taken from your wallet, so your monthly credit usually covers the ongoing part. The fees are non-refundable because carriers charge for every review attempt, even one they reject. Canadian and UK numbers don't need this, and a US number can receive texts without it.

Question 13

What counts as a text segment?

Accepted Answer

Carriers bill by segment, not by message. A plain text up to 160 characters is one segment. Add an emoji or a curly quote and the limit drops to 70. A 400-character text is three. We count the same way carriers bill us, so what you use matches what we pay. Picture messages, texts from a toll-free number, and international texts draw from your wallet rather than the pool.

Question 14

Can I add more phone numbers?

Accepted Answer

Yes. Extra phone numbers are $5/mo each in the US/CA, £3.50/mo in the UK. Plans include 1 to 5 numbers out of the box; the addon is for when you need more.

Question 15

Which regions and currencies are supported?

Accepted Answer

Today you can pay in USD (United States & Canada) or GBP (United Kingdom). UK pricing reflects higher local carrier costs. You can change region at renewal.

Call Routing

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Call Recording

IVR (Phone Menu)

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Business Hours Routing

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SMS & MMS

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Canned Responses (Snippets)

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