IVR and call flows for your business

Answer and greet

• Phone Menu · Team and up. All 12 keys (0–9, star, pound), pressed or spoken, each with its own label and destination. Separate fallbacks catch no input and wrong keys.

• Play a Message. Announcements for promotions, hours, or anything callers should hear before they choose.

• Text-to-speech. Type the greeting and pick a voice: 40+ languages with premium neural voices.

• Your own audio. Point any prompt at a recording you host (MP3, WAV, or M4A).

• Go To Menu. Reuse a menu anywhere in the flow, so nested trees stay easy to maintain.

Ring and route

• Ring Team. Ring everyone at once or one by one, set how long each attempt rings, and the first to answer takes the call.

• Ring order · Business and up. Reorder who rings first; the flow follows your list, so the right person always gets first ring.

• Availability routing. Do Not Disturb and in-a-call teammates never ring; away teammates hold as a fallback wave.

• Business Hours · Team and up. One branch while you're open, another after close, on each number's own schedule and timezone.

• Conditional Route. Branch by time of day, day of week, or caller number: VIPs can skip the menu entirely.

• Forward Call. Send a branch to an outside number when the right person isn't in dialnote yet.

Catch and close

• Waiting Queue · Pro. Callers hold with music, hear their position and estimated wait, and teammates accept or pass the call.

• Voicemail. Custom greeting, transcription, and the recording waiting in the number's inbox.

• Missed-call text-back. An automatic SMS goes to callers you miss, so the conversation continues in text.

• End Call. A polite goodbye message for branches that should close cleanly.

The AI block

• AI Agent · with an AI agent (Team and up). Answers first, behind a menu key, as the no-answer fallback, or after hours. It books meetings, sends texts, and checks the calendar mid-call.

• AI-to-human transfer. Escalation triggers hand the call to a teammate the moment someone asks for a human.

• AI-to-AI handoff. One agent can pass the caller to another agent with a different specialty.