A native Shopify integration is on the dialnote roadmap. When it ships, your AI agents will be able to look up a caller's Shopify orders and shipping status during the call. It isn't available yet, but you can connect dialnote call data to your store today with webhooks.
Coming soon
The Shopify integration isn't available yet. We'll update this page when it ships. For now, use Zapier or custom webhooks to push call events into your Shopify workflow.
What it'll do#
When the native integration launches, you can expect an Order Lookup action for your AI agents: the agent finds a caller's orders and shipping status from the order number, email, or ZIP code they give. We'll publish a full setup guide here once it's live.
Connect Shopify today with webhooks#
You don't have to wait. dialnote can push call events to your Shopify workflow right now. Both options use Webhook Management, which comes with the Business and Pro plans.
Option 1: Zapier (no code)
- In Zapier, create a Zap with a Webhooks by Zapier Catch Hook trigger and copy the URL it gives you
- In dialnote, go to Settings → Webhook Management, click Add Webhook, set Provider to Zapier, paste the URL, and tick Call logs (fires when a call completes) or Call recordings (fires when a recording is ready)
- Choose Shopify as the action app and select something like "Create Customer" or "Add Order Note"
- Map the fields — route caller name, phone number, call direction, and the call summary into the right Shopify fields
- Turn it on, and call data starts flowing into Shopify
Option 2: Custom webhooks
- Go to Settings → Webhook Management and add a webhook endpoint (HTTPS only)
- Point it at a middleware service (like a serverless function) that calls the Shopify Admin API
- Tick the events you want under Events to send. One webhook can carry any combination of
call.completed,call.recording.completed,sms.received,mms.received, andnote.created. - Use the Test button to confirm your endpoint receives the payload
- Your middleware transforms the dialnote payload into Shopify's customer or order-note format
Keep notes focused
Have your middleware filter on AI call tags so only calls tagged with something like "order-issue" or "return-request" reach Shopify. Tags come only in custom webhook payloads (not Zapier ones), and AI Call Tags need the Business plan or higher. That keeps your customer records focused on support interactions, not every routine call.
What's Next#
- Webhooks — Send call events to any HTTPS endpoint
- Zapier — No-code automation across thousands of apps
- AI Call Tags — Automatically categorize calls for filtering
- Integrations overview — All the ways to connect dialnote
The full list of tools dialnote connects to is on the integrations page.