dialnote has four plans: Solo, Team, Business, and Pro. Pricing is flat per account — not per seat — so Team, Business, and Pro all include unlimited users. Every new account starts with a 10-day free trial, no credit card needed.
You can view and change your plan anytime from Settings → Billing → Subscription.
The Plans#
Prices below are for the US & Canada region (USD). UK pricing is shown further down.
| Plan | Price (USD/mo) | Users | Phone numbers | Included minutes | AI voice agents | Monthly credit |
|---|---|---|---|---|---|---|
| Solo | $19 | 1 | 1 | 250 | — | $2.50 |
| Team | $49 | Unlimited | 2 | 700 | 1 | $5 |
| Business | $99 | Unlimited | 3 | 1,400 | 5 | $12 |
| Pro | $199 | Unlimited | 5 | 2,800 | 10 | $25 |
Business is the most popular plan. Here's roughly where each one fits:
- Solo — one person who needs a real business number, recording, and AI call notes.
- Team — a growing team that wants automatic recording, an AI voice agent, and CRM sync.
- Business — scaling teams that need more AI agents, advanced routing, API access, AI Call Tags, and most integrations.
- Pro — larger teams that want call evaluation, call queueing, every integration, and a dedicated CSM.
Save 20% with annual billing
Choose annual billing when you subscribe and pay 20% less than the monthly rate. For example, Business drops from $99/mo to about $79/mo (billed once a year).
What's different between plans#
A few things scale as you move up:
- AI voice agents — Solo has none. Team gets 1, Business 5, Pro 10. Team, Business, and Pro also include a knowledge base (Team and Business get 1, Pro gets 2) you can train on your docs and FAQs. Solo doesn't include one.
- Call recording — manual on Solo, automatic on Team and up.
- Routing: IVR menus, business-hours routing, transfers, hold, and group calling start on Team. Ring order is Business and up. Call queueing is Pro only.
- AI insights — every plan gets transcription and AI summaries. AI Call Tags and disposition codes start at Business; call evaluation is Pro only.
- Integrations — HubSpot, Zapier, and Calendly scheduling start on Team. Salesforce and Pipedrive, Make, n8n, and API access with webhooks come on Business.
- Slack: incoming calls and texts posted to your Slack channels, by phone number or by AI call tag, start on Business. Team can still reach Slack through Zapier.
- Support — email on every plan, live chat on Business and up, priority support plus a dedicated CSM on Pro.
UK pricing#
If your account is provisioned in the UK, you're billed in GBP, and prices reflect higher local carrier costs:
| Plan | Price (GBP/mo) | Included minutes |
|---|---|---|
| Solo | £29 | 200 |
| Team | £79 | 550 |
| Business | £149 | 1,100 |
| Pro | £299 | 2,200 |
Phone-number counts, AI agent counts, and the monthly wallet credit are the same as the US/CA plans. The credit is always added in USD, in every region. You can change region only during the trial or before you first subscribe.
Included minutes and the wallet#
Each plan includes a monthly pool of domestic calling minutes, shared across your whole team and all your numbers. When the pool runs out, calls don't stop: extra minutes draw from your wallet instead. Minutes count in whole minutes, rounded up (how call minutes are counted).
The wallet also covers three other things:
- AI voice agent calls without a pack: billed at $0.49/min. There's no included AI minute pool, so most teams with an AI agent add an AI call pack instead.
- International calls: anything outside your provisioned region draws from the wallet at the per-country rate, listed on the calling rates page.
- Toll-free inbound calls: calls to a toll-free number draw from the wallet too.
Every billing period, dialnote adds your plan's monthly credit ($2.50 to $25) to the wallet to cover this usage. You can top up the balance anytime.
Per-seat pricing? No.
Team, Business, and Pro charge one flat price no matter how many people you add. AI call packs are a flat monthly add-on too. Usage-based charges (AI agent calls beyond your packs, international and toll-free calls, and anything beyond your included pools) are drawn from your wallet. Solo is the single-user plan.
Free Trial#
Every new account gets a 10-day free trial with Pro-level features (except knowledge bases) so you can test everything first. The trial includes:
- 1 phone number (you can't add extra numbers during the trial)
- 50 included minutes (30 in the UK)
- Up to 2 AI agents
- Up to 10 users
- A $2 starter wallet that funds extra minutes and AI agent usage at $0.49/min (AI call packs need a paid plan)
No credit card is required to start. On day 10, you pick a plan to keep going. You can top up the starter wallet anytime during the trial if you hit your minute limit.
Add-ons#
Need more than your plan includes? You can add these anytime:
- AI call packs: $25/mo for 65 AI agent calls in the US & Canada, £20/mo in the UK. Available on Team, Business, and Pro. Details below.
- Extra phone numbers: $5/mo each in the US & Canada, £3.50/mo in the UK. Available on every plan. See getting phone numbers for how to add one.
AI call packs#
An AI call pack is the simplest way to pay for your AI agent. Each pack gives you 65 AI calls a month for $25 (£20 in the UK), which works out to about $0.38 a call.
Good to know:
- You can stack up to 10 packs. Calls from all your packs share one monthly pool.
- Unused pack calls don't roll over to the next month.
- Once your pack calls run out, AI calls bill from your wallet at $0.49/min.
- The pack covers the AI agent's side of the call. The phone side uses your included calling minutes like any other call.
Exactly how pack calls are counted is set out in the Fair Use Policy.
To add a pack, go to Settings → Billing. On your plan card, click Add next to the AI call pack line (or Add addons), choose how many packs you want, and check out. Your wallet card then shows how many pack calls you've got left this month and when they renew.
Packs renew with your plan. On an annual plan you pay for the pack's 12 months up front, and the 65 calls still refresh every month.
Changing Your Plan#
To switch plans, go to Settings → Billing → Subscription, click Change plan, and pick a new plan. Upgrades apply right away and are prorated for the rest of your billing cycle. Downgrades work the same way: they apply right away, and you pay only the difference for the days left (on a cheaper plan, that's usually a credit).
Extra phone numbers and AI call packs are billed at the full monthly price when you add them (no proration). Removing a number or reducing your packs takes effect at the next cycle.
Check usage before downgrading
If you downgrade to a plan with fewer AI agents, phone numbers, or users than you're using (Solo allows 1 user), you'll need to remove the extras first. A feature your new plan doesn't include (like call queueing or AI Call Tags) stops working when the change kicks in, but your data and settings stay put for if you upgrade again.
Cancellation#
You can cancel from Settings → Billing → Subscription with the Cancel plan link. Your account stays active until the end of your current billing period. Annual plans aren't refunded for the remaining period — access continues until the paid period ends. After cancellation you won't be able to make or receive calls, but you can still log in and export your data.
What's Next#
- Wallet & usage billing — how the prepaid wallet, monthly credit, and pay-as-you-go rates work
- Billing overview — managing your subscription, invoices, and payment
- Getting phone numbers — add and port numbers
Comparing plans? Everything each one includes is on the pricing page.