Your dialnote wallet is a prepaid balance that covers pay-per-use costs like calling minutes, AI agent minutes, and SMS. Think of it like a calling card — funds get drawn down as you use the service.
You'll find the wallet balance under Settings → Subscription, right below your plan details. Your full transaction history lives on its own tab, Settings → Wallet Transactions.
Two pools: plan credit and top-ups#
Your spendable balance is made up of two parts, and dialnote shows them separately on the wallet card:
- Plan credit this month — a monthly wallet allowance included with your plan. It refreshes at the start of each billing cycle and doesn't roll over.
- Your top-ups — funds you add yourself. These stay in your wallet until you spend them.
Plan credit gets spent first, then your top-ups. The monthly credit depends on your plan — see Plans & Pricing for the amount included with Solo, Team, Business, and Pro.
Wallet is in US dollars
Wallet balances and the monthly plan credit are always shown in USD. If you're billed in another currency (for example GBP in the UK), top-ups are charged in your billing currency at the current exchange rate, and the card shows an approximate "≈" amount before you pay.
How the wallet works#
Every time you make a call, run an AI agent conversation, or send an SMS, dialnote deducts the cost from your balance. The card shows your combined balance plus an estimate of how many calling minutes you've got left at the current rate.
Here's what draws from the wallet:
- Calling minutes — deducted based on call duration
- AI agent minutes — pay-as-you-go at $0.89 per minute, billed straight from the wallet (there's no separate included AI pool)
- SMS messages — deducted per message sent
Low balance affects calls
If your balance runs too low, dialnote pauses outbound calling until you recharge — the card shows "Calls are paused." Before that point, you'll see a "running low" warning, and very low balances can cap the length of in-progress calls. Turn on auto-recharge to avoid interruptions.
Recharging your wallet#
Click Recharge on the wallet card to add funds. Pick a preset amount ($100, $250, $500, or $1,000) or enter a custom amount between $1 and $1,000.
After you pick an amount, a secure payment window opens where you complete the transaction. Once payment is confirmed, your balance updates right away and you'll see a "Recharge Complete" confirmation.
Auto-recharge#
Don't want to think about running out? Turn on auto-recharge and dialnote tops up your wallet automatically when it dips below a threshold you set.
To set it up:
- Go to Settings → Subscription and find the Wallet Settings section
- Toggle Auto-recharge on
- Set Recharge when below (e.g., $5.00)
- Set the Recharge amount (e.g., $25.00)
- Click Save Settings
Now, whenever your balance falls below $5, dialnote adds $25 using your payment method on file.
Pro tip
The recharge amount has to be at least your trigger threshold — otherwise the balance would still sit below the threshold right after a top-up and trigger again. If you run several AI agents or high call volume, set both higher (say, trigger at $20, recharge $50) for a bigger buffer.
Low balance alerts#
You can also get an email when your balance is getting low. This is handy even with auto-recharge on, since it gives you visibility into spending.
- Go to Settings → Subscription and open Wallet Settings
- Toggle Low balance alerts on
- Set the threshold (e.g., alert when below $10.00)
- Click Save Settings
Tracking usage#
The Wallet Transactions tab keeps a full history. Each entry shows the type, a description, the amount (green with a + for credits, or a leading − for debits), and your balance after the transaction, with the date and time.
Transaction types you'll see:
- Recharge and Refund — money added (credits)
- Call, AI agent, and SMS — usage deducted from your balance
- Allowance reset — your monthly plan credit refreshing at the start of a cycle
- Adjustment — a manual correction to your balance
Call-related entries link straight to the conversation, so you can jump from a charge to the call it paid for. Scroll the list to load more history as you go.
What's next#
- Plans & Pricing — see the monthly wallet credit and included minutes per plan
- Billing overview — manage your subscription and payment method
- Making calls — where calling minutes get used
- AI agents — AI agent minutes bill at $0.89/min from your wallet