Wallet & Usage

Your dialnote wallet is a prepaid balance that covers pay-per-use costs like calling minutes, AI agent minutes, and SMS. Think of it like a calling card — funds get drawn down as you use the service.

In the app, the wallet appears as the Calling balance card. You'll find it under Settings → Subscription, right below your plan details. Your full transaction history lives on its own tab, Settings → Calling Balance (the card's Balance activity link opens it too).

Two pools: plan credit and top-ups#

Your spendable balance is made up of two parts, and dialnote shows them separately on the wallet card (whenever you have plan credit left):

• Included with your plan this month: a monthly wallet allowance included with your plan (on a trial, this reads free trial credit from dialnote). It refreshes at the start of each billing cycle and doesn't roll over.
• Money you've added: funds you add yourself. These stay in your wallet until you spend them.

Plan credit gets spent first, then your top-ups. The monthly credit depends on your plan — see Plans & Pricing for the amount included with Solo, Team, Business, and Pro.

How the wallet works#

Calls and texts use your plan's included minutes and SMS first. The wallet pays for AI agent calls your AI call packs don't cover, international and toll-free calls, and any calls or texts beyond what your plan includes. If you hold packs, the card also shows how many pack calls you've got left this month. The card shows your combined balance plus an estimate of how many calling minutes you've got left at the current rate.

Here's what draws from the wallet:

• Calling minutes: deducted by call length in whole minutes, once your included minutes run out (international and toll-free calls always draw from the wallet). See How call minutes are counted
• AI agent minutes: AI calls not covered by an AI call pack bill at $0.49 per minute, straight from the wallet (there's no separate included AI pool)
• SMS messages: deducted per message sent, once your included SMS run out

How call minutes are counted#

The same rule applies to your included minutes and to minutes paid from the wallet:

• Whole minutes, rounded up. A 61-second call counts as 2 minutes, and a 20-second call counts as 1.
• The clock starts when the call is answered. On a call someone picks up, the time it spent ringing doesn't count.
• A call nobody answers is free. If it rings out, fails or is cut off before anyone picks up, it uses no minutes and costs nothing. A call that reaches voicemail is a connected call, so it counts like any other.

International calls draw from the wallet at a per-country rate. You can look up any country on the calling rates page.

Recharging your wallet#

Click Add funds on the wallet card. Pick a preset amount ($100, $250, $500, or $1,000) or enter a custom amount between $1 and $1,000.

After you pick an amount, a secure payment window opens where you complete the transaction. Once payment is confirmed, your balance updates right away and you'll see a Funds added confirmation. Click Done to close it.

Auto-recharge#

Don't want to think about running out? Turn on auto-recharge and dialnote tops up your wallet automatically when it dips below a threshold you set.

To set it up:

1. Go to Settings → Subscription and find the Auto top-up row under the Calling balance card
2. Toggle Auto top-up on
3. Set Top up when the balance drops below ($) (e.g., $5.00)
4. Set Add this much ($) (e.g., $25.00)
5. Click Save amounts

Auto top-up needs a card saved on your account. Until then, the toggle is off and reads "Available once a card is saved on your account," so you can't turn it on during a trial. To change the amounts later, click Edit amounts.

Now, whenever your balance falls below $5, dialnote adds $25 using your payment method on file.

Low balance alerts#

You can also get an email when your balance is getting low. This is handy even with auto-recharge on, since it gives you visibility into spending.

1. Go to Settings → Subscription and find the Low balance email row under the Calling balance card
2. Toggle Low balance email on
3. Set Email us when the balance drops below ($) (e.g., $10.00)
4. Click Save amount

Tracking usage#

The Calling Balance tab keeps a full history. Each entry shows the type, a description, the amount (green with a + for credits, or a leading − for debits), and your balance after the transaction, with the date and time.

Transaction types you'll see:

• Funds added and Refund: money added (credits)
• Call, AI agent, and SMS — usage deducted from your balance
• Allowance reset — your monthly plan credit refreshing at the start of a cycle
• Adjustment — a manual correction to your balance

An AI call paid from your AI call pack shows as an AI agent entry with no charge and the pack calls it used. Call-related entries link straight to the conversation, so you can jump from a charge to the call it paid for. Scroll the list to load more history as you go.

What's next#

• Plans & Pricing — see the monthly wallet credit and included minutes per plan
• Billing overview — manage your subscription and payment method
• Making calls — where calling minutes get used
• AI call packs: 65 AI calls a month for $25, with $0.49/min from your wallet beyond that

Comparing plans? Everything each one includes is on the pricing page.