Every call on dialnote can be automatically transcribed, summarized, and tagged — no manual effort required. Once you turn on transcription for a phone number, all answered calls get a full text transcript with speaker labels, timestamps, and AI-generated summaries.

How It Works#

dialnote uses Twilio Voice Intelligence to transcribe calls in real time. Here's the flow:

1. A call is answered on a number with transcription enabled
2. Audio is streamed to the transcription engine during the call
3. When the call ends, the transcript is processed and speaker segments are merged
4. AI generates a summary with key points, sentiment, and action items
5. The completed transcript appears in the conversation timeline

Each speaker is identified separately, so you'll always know who said what. For multi-party calls (like conference calls), every participant gets their own labeled track.

Turning on Transcription#

Transcription is configured per phone number. To enable it:

1. Go to Settings → Phone Numbers and select the number you want to configure
2. Scroll to the AI Intelligence section
3. Toggle AI Transcription on

You'll also see two related options that depend on transcription:

• AI Summaries — generates a brief summary with key points, sentiment analysis, and action items after each call. This toggle only appears when transcription is active.
• AI Call Tags — automatically categorizes calls based on the transcript content (like "billing question" or "support request"). You can define your own tag categories in Settings → AI Tags.

Reading Transcripts#

After a call ends, the transcript shows up in the conversation timeline inside your Inbox. Each transcript includes:

• Speaker labels — color-coded by participant so it's easy to follow the conversation
• Timestamps — every segment is timestamped, and you can click to jump to that point in the recording
• Confidence indicators — the system tracks transcription accuracy per segment

For calls with three or more participants, a color legend at the top shows which color maps to which speaker. Consecutive segments from the same speaker are grouped together so the transcript reads naturally.

AI Summaries and Action Items#

When AI Summaries are enabled, each transcribed call gets:

• Key points — a bullet-point breakdown of what was discussed
• Sentiment analysis — whether the overall tone was positive, neutral, or negative
• Action items — specific follow-ups or tasks mentioned during the call

These summaries save your team time — instead of listening to a 20-minute recording, you can scan the summary in seconds and decide if the full transcript is worth reviewing.

Transcription Statuses#

Each transcript goes through a few stages:

Most transcripts complete within a few minutes after the call ends. Longer calls may take a bit more time to process.