dialnote isn't just a phone system, it's a full messaging platform too. You can send and receive SMS and MMS messages right alongside your calls, all from one inbox. Every text conversation lives in the same timeline as your call history, so you've always got the full picture.
Whether you're following up after a missed call, sending appointment reminders, or just responding to a quick question, messaging in dialnote keeps everything in one place.
What You Can Do with Messaging#
SMS and MMS are fully supported on both the web app and mobile app. Here's what's available:
- Send and receive text messages from any of your dialnote phone numbers
- Attach files - images (JPEG, PNG, GIF) and PDFs, up to 5MB per attachment
- Schedule messages to send later, from 15 minutes to 7 days out
- Set up auto-replies for incoming messages and missed calls, with separate rules for business hours and after hours
- Use canned responses to quickly send pre-written replies with a shortcut
Each message can be up to 1,600 characters. You'll see a character counter in the compose area that turns yellow at 80% and red at 95%, so you'll always know where you stand.
Pro tip
Canned responses save a ton of time for common replies. Set them up with a shortcut keyword, then type it in the message box to quickly insert the full response.
Message Tracking and Delivery#
Every message you send goes through a delivery pipeline, and dialnote tracks the status at each step:
- Pending → Queued → Sending → Sent → Delivered → Read
- If something goes wrong, you'll see Failed or Undelivered so you can follow up
Scheduled messages show as Scheduled until they're sent. Cancel one before it goes out and it switches to Canceled.
Your text conversations live in the Inbox, right next to your call history. That's where you'll read incoming messages, reply, and add private notes for your team.
Auto-Replies#
Auto-replies let you respond to messages and missed calls automatically. You can configure different replies for:
- Incoming messages - reply instantly when someone texts your number
- Missed calls - send a text when you can't pick up
- Missed calls with voicemail - different message when they leave a voicemail
- Missed calls without voicemail - different message when they don't
Each auto-reply type can have separate messages for business hours and after hours. dialnote also rate-limits auto-replies (3 per conversation per hour by default) to avoid flooding anyone's inbox.
Note
Auto-replies won't trigger on outbound messages or other auto-replies, so you don't have to worry about reply loops.
Registration and Cost#
Turning SMS on isn't always enough. Carriers require some sending numbers to be registered first. US local numbers go through A2P 10DLC registration, US and Canadian toll-free numbers go through toll-free verification, and Canadian local numbers need nothing. Unregistered traffic gets dropped by the carrier, which looks like a message that sends but never arrives.
Start with the A2P quick start to get registered, and see A2P fees for what it costs.
On the billing side, each plan includes a pool of SMS segments. Messages draw from that pool first, then from your wallet once it's used up. Media messages (MMS) always come from the wallet.
Watch your balance
If your wallet balance hits zero and your included pool is spent, outbound messages are blocked until you top up. Auto-recharge in Wallet keeps that from catching you mid-conversation.
What's Next#
- SMS - Sending and receiving text messages in detail
- Auto-Replies - Setting up automatic responses
- Canned Responses - Creating reusable message templates
- Inbox - Where every conversation lands
- A2P Registration - Getting your numbers cleared to text