Phone numbers are the foundation of your dialnote setup. Each number you add becomes a dedicated line for your business — capable of handling calls, texts, voicemail, and even AI agent conversations. You can get local numbers from 40+ countries or toll-free numbers to give your team a professional presence anywhere.
Types of Numbers#
dialnote supports three types of phone numbers:
Local numbers display an area code from a specific city or region. They're great when you want callers to see a familiar local presence. For example, a business in Austin might get a (512) number even if their team works remotely from different states.
Toll-free numbers (like 800, 888, 877) let customers call without paying long-distance charges. These work well for support lines and give your business a national feel.
Mobile numbers are available in select countries (like the UK) and can send and receive SMS alongside voice calls.
Choosing the right type
Most businesses start with one local number for their primary market. Add toll-free later if you want a single nationwide line, or get additional local numbers for different departments or regions.
What You Can Do With Each Number#
Every phone number in dialnote comes with its own set of configurable features:
- Call routing — Set up custom call flows with IVR menus, ring groups, and forwarding rules
- AI agents — Connect an AI voice agent to answer calls 24/7
- Recording and transcription — Auto-record calls with AI-generated transcripts and summaries
- Voicemail — Custom greetings with automatic transcription
- Business hours — Define when the number accepts calls vs. sends to after-hours routing
- SMS messaging — Send and receive text messages (on capable numbers)
- Team access — Share numbers with team members who need visibility
Number Capabilities#
When you browse available numbers, you'll see capability badges showing what each number supports:
| Capability | What it means |
|---|---|
| Voice | Can make and receive phone calls |
| SMS | Can send and receive text messages |
| MMS | Can send and receive picture messages |
Not all numbers support every capability. Toll-free numbers in some regions, for instance, might not support SMS. dialnote shows you exactly what each number can do before you buy it.
Sharing Numbers With Your Team#
Phone numbers support flexible team access. When you own a number, you can share it with other team members and control what they can do:
- Owners have full control — they can change settings, delete the number, and manage other members
- Shared users can make and receive calls, send messages, and get notifications for that number, but they can't change settings
- View only members can see call history and recordings for the number without being able to make calls or send messages
This means a single support line can be visible to your whole support team, while sales numbers stay private to the sales department.
Member visibility
The phone numbers list shows you a member count for each number. Click "Manage Members" on any number you own to add or remove team members.
Getting Started#
Ready to add your first number? Check out Getting Numbers for a step-by-step guide to searching and purchasing phone numbers in your region.
Once you have a number, head to Phone Number Settings to configure recording, voicemail, business hours, and more.