dialnote gives you a professional phone system that works right in your browser or mobile app. Make and receive calls, send texts, set up voicemail, record conversations, and route calls to AI agents or team members—all from one place. Your numbers, settings, and call history stay in sync across desktop and mobile so you can pick up right where you left off.
Core Features#
The phone system handles everything your business needs for professional calling:
Phone Numbers - Get local, toll-free, or mobile numbers in multiple countries. Each number comes with voice and SMS capabilities, and you can customize settings like caller ID, ring duration, and business hours.
Making & Receiving Calls - Use the built-in dialer from any browser or the mobile app. The call pane shows participant info, call duration, and gives you controls for mute, hold, and recording. Keyboard shortcuts make it quick: Ctrl+M to mute, Ctrl+H to hold, Ctrl+K for the keypad.
Call Recording - Turn on auto-recording for any phone number, or start recording manually during calls. Recordings get automatically transcribed and summarized by AI, so you can quickly review what was discussed.
Voicemail - Set custom greetings with text-to-speech or upload your own audio. Configure max recording length (up to 10 minutes) and enable transcription so you can read messages instead of listening to them.
Call Routing - Build call flows that handle incoming calls the way you want. Ring multiple team members at once, play audio messages, connect to AI agents, or send calls to voicemail based on the time of day.
AI-powered call summaries
After each call ends, dialnote automatically generates a transcript, summary, and action items. You'll find these in your inbox without any extra work.
Call Flow Actions#
When configuring how incoming calls get handled, you have these options:
| Action | What It Does |
|---|---|
| Ring Users | Rings team members simultaneously or one at a time |
| AI Agent | Connects the caller to your AI voice agent |
| Voicemail | Takes a message with your custom greeting |
| Play Audio | Plays a message (text-to-speech or audio file) |
| IVR/Gather | Presents menu options ("Press 1 for sales...") |
| Forward Call | Sends the call to an external phone number |
| Enter Queue | Places caller in a hold queue with music |
You can chain these actions together. For example: play a greeting, try ringing your team for 30 seconds, and if nobody answers, route to voicemail.
Business Hours#
Set working hours for each phone number separately. During business hours, calls route to your team or AI agent. After hours, you can send calls straight to voicemail or play a custom message. Auto-replies work for missed calls and incoming texts too.
Time zone aware
Business hours respect the timezone you configure for each number, so calls get handled correctly even if your team spans multiple locations.
Number Sharing & Access#
Each phone number can be shared with your team using different access levels:
- Owner — Full control over settings, call flows, and recording preferences
- Shared User — Can make and receive calls, send messages, and view history
- View Only — Read-only access to call logs and messages
This means you can give your whole team access to a shared support line while keeping admin control with one person.
Assign caller IDs per number
You can verify your own business numbers as caller IDs and assign them to dialnote numbers. That way, outbound calls display your real business number instead of the dialnote number.
What's Next#
Ready to set up your phone system? Start with these guides:
- Getting Phone Numbers - Purchase local, toll-free, or mobile numbers
- Making Calls - Learn the dialer and call controls
- Call Recording - Configure auto-record and transcription
- Voicemail - Set up greetings and message handling