The dialnote mobile app keeps you connected to your business calls and messages even when you're away from your desk. Push notifications alert you to missed calls, new text messages, team mentions, and other activity so you never miss what matters. dialnote delivers push through APNs on iPhone and FCM on Android.
What you get notified about#
dialnote sends a push notification for each of these events:
- Missed calls — when an inbound call on one of your numbers goes unanswered
- Voicemails — when a caller leaves a voicemail
- Call recordings — when a recording becomes available to review
- Call summaries — when an AI summary is ready for a call
- New messages — when an SMS lands on your number
- New notes — when a teammate adds a note to a conversation
- Note updates — when a teammate edits a note
- Mentions — when someone @mentions you in a note
- AI agent handoffs — when an AI agent needs a human to take over
- Messages taken by AI — when the AI agent takes a message for the team on a call
You only get alerts for numbers you have access to. If you're not a member of a phone number, its activity won't reach you.
Quick navigation
Tap any notification to jump straight to the related conversation. The app opens to the right place even if it was closed when the alert arrived. If the alert belongs to another organization, dialnote switches you into that one first.
Turning push on#
While notification permission is off, dialnote shows a soft prompt on the Inbox screen — Stay on top of incoming calls. Tap Enable to grant permission, or Maybe later to skip it. Maybe later only hides the banner for the current session, so it comes back the next time you open the app. Push is optional, so you can use the app without it, but you won't hear about calls and messages while the app is in the background.
dialnote asks a second time after your first answered call, when it's clearly useful. That ask is one-shot: turn it down and the app won't raise it again.
If you tapped "Maybe later" or denied permission earlier, the banner's button changes to Open Settings, which opens dialnote's app settings page on your device. Tap into Notifications from there. You can also re-enable it manually:
On iPhone: open Settings → dialnote → Notifications and toggle Allow Notifications on.
On Android: open Settings → Apps → dialnote → Notifications and turn notifications on.
Android 13 and later
dialnote never fires the Android system permission prompt on launch. The only asks come from the Inbox banner and the one after your first answered call. If you dismissed both, use the steps above to turn notifications on by hand.
On Android, dialnote uses a Messages notification channel set to maximum importance with Do Not Disturb bypass turned on. So message and call alerts can break through DND and show on your lock screen. You can change this in your device's channel settings for dialnote.
Choosing which alerts you get#
Once push is on, you can fine-tune which types you receive. Open the side menu, tap Settings, then Notifications. You'll see a toggle for each notification type, grouped into four sections:
- Calls — Missed calls, Voicemails, Call recordings, Call summaries
- Messages — New messages
- Notes — New notes, Note updates, Mentions
- AI — AI agent handoffs, Messages taken by AI
Every type is on by default. Flip a toggle off to stop that kind of push. Your choices apply to the organization you're currently in, so each workspace can have its own setup.
The All notifications switch
An All notifications toggle sits in its own card above the four groups. Flipping it writes every per-type toggle at once. Incoming call rings stay outside all of this, so muting a type (or everything) still leaves your phone ringing. Only your device's system settings stop that.
The Alerts screen#
dialnote also has an in-app Alerts screen for team activity. It's separate from push — these alerts live inside the app even if you never grant push permission.
To open it, tap the bell icon at the top of the side menu. A red badge on the bell shows your unread count. The Alerts screen lists:
- Mentions — when a teammate @mentions you in a conversation note
- Announcements — broadcast messages from dialnote, such as product or billing notices
From the Alerts screen you can:
- Tap an alert to open the related conversation (or read the full announcement). A mention left on a contact note has no conversation behind it, so tapping it just marks it read
- Mark all read to clear the badge
- Mark a single item read with the button on each unread alert
- Pull down to refresh and check for new alerts
Push vs. in-app alerts
Push notifications come from your device and cover calls, messages, recordings, and the rest of the list above. The in-app Alerts screen tracks team mentions and announcements. They're two separate systems, so check both.
Notification sounds#
dialnote uses distinct sounds so you can tell activity apart without looking:
- Messages and alerts use your device's default notification sound. On Android they also get a custom vibration pattern, while iPhones use the standard alert haptic
- Incoming calls ring through VoIP, which works even when your phone is on silent on supported devices
To change sounds, open your device's notification settings for dialnote and adjust sound, vibration, and banner style there.
Do Not Disturb
In Do Not Disturb mode you may miss some alerts. VoIP calls and the Android Messages channel can break through DND, but standard iOS alerts won't. Keep that in mind if you rely on text alerts.
Troubleshooting#
Not receiving notifications?
- Check that notifications are enabled in your device settings
- Make sure dialnote has permission to run in the background
- Verify you're signed in to the app
- Check your internet connection — notifications require an active connection to register your push token
- Try signing out and back in. This re-registers your device token with dialnote's servers
- Open Settings → Support & About → Calls not ringing? in the app. It checks your notification permission, the Android channel, push registration, and the calling service, gives each a one-tap fix, and lists the battery steps for your phone brand
Notifications delayed?
Battery optimization settings on Android can delay notifications. Add dialnote to your battery optimization exceptions to receive alerts in real time.
Notifications not opening the right screen?
Make sure you're running the latest version of the app. Older versions may not support deep linking for all notification types.
What's next#
- Mobile app overview — the bottom bar, side menu, and settings
- Making calls on mobile — answer and place calls from your phone
- iOS setup and Android setup — permissions and install steps
- Notifications (web) — the same alert types in the web app