Android Setup

Setting up dialnote on your Android phone takes just a few minutes. The app runs on Android 10 and later, and you'll need to grant microphone access to make and receive calls.

Download and Install#

1. Open the Google Play Store on your Android device
2. Search for "dialnote" or visit the direct Play Store link
3. Tap Install to download the app
4. Once installed, tap the dialnote icon to launch

Sign In to Your Account#

When you first open dialnote, you'll see the sign-in screen with several options:

• Continue with Google - Sign in with your Google account
• Continue with Microsoft - Sign in with your Microsoft/Office 365 account
• Email and password - Enter your dialnote credentials directly

If you don't have an account yet, sign up at dialnote.com first, or tap Start on the web under "New to dialnote?" on the sign-in screen. Signing in before your workspace is set up lands you on an Almost there screen with a web link and Sign out, so finish setup on the web first (it takes about 5 minutes). Your account and all settings sync automatically between web and mobile.

Grant Permissions#

Microphone is the only permission dialnote needs to place and answer calls. Everything else is optional. You'll be prompted as you use related features, or you can grant them upfront in your phone's Settings app.

Microphone Access (required)#

This is the one permission you can't skip. dialnote asks the first time you place or answer a call, so tap Allow when prompted. If you decline, that call stops with a message telling you to turn on the microphone for dialnote in your device Settings, and the rest of the app keeps working.

Notifications (optional)#

Notifications power incoming call alerts, new message pings, and voicemail alerts while the app runs in the background. They're optional, so you can use dialnote without them. After you sign in, a soft banner on the Inbox screen invites you to turn them on — tap Enable to allow, or dismiss it for the session. If you skip the banner, dialnote asks once more a moment after your first answered call. That ask happens only once per device, so if you decline it, turn notifications on from your phone's Settings later.

Bluetooth (Optional)#

If you want to use Bluetooth headsets or your car's hands-free system, grant Bluetooth permissions when prompted. On Android 12 and later, dialnote asks for the Nearby devices (Bluetooth) permission right after the microphone prompt on your first call, so it can find paired devices and route audio to them.

Verify Your Setup#

Once you've signed in and granted permissions, you're ready to go. Here's a quick checklist:

• Check your phone numbers - Your assigned numbers appear in the side menu under "Inboxes"
• Test your audio - Make a quick test call to confirm your microphone works
• Set your availability - Tap the menu button and use the status dropdown in your account card: Available, Away or Do Not Disturb. Away still rings you as a fallback once everyone available has missed the call, so pick Do Not Disturb to drop out of ringing completely.

The bottom navigation bar (Inbox, Dialer, Reports, Contacts) shows on the main screens. It's hidden inside a conversation, a contact, or a Settings sub-screen, so back out of those to reach the dialer. Type a number on the keypad to place your first call. Once you've typed three digits, a matching contact appears above the keypad, and tapping it calls that contact right away. To browse everyone, open the Contacts tab.

Battery Optimization#

Android's battery management can sometimes block background apps from receiving calls or messages. To make sure dialnote works reliably:

1. Go to Settings → Apps → dialnote → Battery
2. Select Unrestricted (or "Don't optimize" on older Android versions)
3. If your phone has a manufacturer-specific battery saver (Samsung, Xiaomi, OnePlus, etc.), add dialnote to the exceptions list

The app can walk you through all of this: go to Settings → Support & About → Calls not ringing?, which runs four checks (Notifications, Notification channel, Push registration, Calling service) with a one-tap fix for each, then lists the battery steps for your exact phone brand.

Background Calling#

dialnote uses VoIP (Voice over Internet Protocol) to handle calls. On Android, this means:

• Incoming calls show as high-priority notifications, even when the app is closed
• Calls continue working when you switch to other apps
• Audio can route to Bluetooth headsets or your car's hands-free system
• Message, voicemail, and missed-call alerts use a high-priority channel that gets through Do Not Disturb

During a call, the Speaker button switches between the speaker and the earpiece. If a Bluetooth device is connected, it opens an Audio Output list instead, with Speaker, Normal (Earpiece) and Bluetooth.

What's Next#

You're set up. Here's where to go from here:

• Making calls on mobile — place and manage calls from the dialer
• Mobile notifications — pick which alerts you get and how
• iOS setup — setting up a teammate's iPhone
• Mobile app overview — a tour of the app's navigation and screens