The dialnote mobile app puts your business phone system in your pocket. Make and receive calls, manage conversations, and stay connected with your team—all from your iPhone or Android device.
What You Can Do#
The mobile app gives you the same core features as the web version, designed for on-the-go use:
Inbox - View all your conversations in one place. Each phone number shows up as a separate inbox, so you can switch between business lines quickly. Conversations combine calls, texts, and notes in a single timeline.
Dialer - Make calls with a full-featured keypad. The app uses VoIP over your internet connection (WiFi or cellular data), so you don't burn through your phone plan minutes. During calls you can mute or hold with one tap, and start a recording from the expanded options.
Contacts - Access your full contact list, view call history, and tap to dial or text. Create new contacts on the fly when unknown numbers call in.
Team - See who's available, set your own status (Available, Away, Do Not Disturb), and route calls appropriately. Your status syncs instantly across mobile and web.
Analytics - Check call metrics, missed call rates, and team performance from anywhere. Mobile carries most of the desktop reports, formatted for your phone. Team comparison, shared number reports, and user groups coverage stay on the web.
Push notifications
The app sends push notifications for incoming calls, new texts, and voicemails. Calls reach you even when the app is closed. If they don't, Calls not ringing? in Settings checks your notification, push, and battery settings.
How Calls Work#
The mobile app connects to dialnote's phone system over the internet. When you make a call, it goes out from your business number—not your personal cell number. Callers see your business caller ID, and all calls get logged automatically.
For incoming calls, you'll get a push notification with the caller's info (if they're in your contacts). Accept the call and you're talking through your business number. The app handles audio routing to your phone's speaker, earpiece, or connected Bluetooth devices.
Internet required
Calls require an internet connection. WiFi works best, but cellular data (4G/5G) handles calls fine too. If your connection drops during a call, you'll lose the call.
Navigation#
The app uses a side menu for main navigation. Tap your avatar in the top-left of any screen to open it:
| Screen | What It Shows |
|---|---|
| Inbox | Your phone numbers with unread counts |
| Dialer | Keypad for outbound calls |
| Reports | Call reports and metrics |
| Contacts | Your contact list |
| Team | Team members and their statuses |
| AI Agents | Your AI Voice Agents, on plans that include them |
| Notifications | Recent activity and alerts (bell icon) |
| Settings | Account and app preferences |
| Chat with Support | Opens a chat with our support team |
| Logout | Signs you out of the app |
A bottom navigation bar gives quick access to the four main tabs: Inbox, Dialer, Reports, and Contacts. Tap the bell icon in the side menu header to open Notifications, and your status and organization switcher live in the account card at the top of the side menu. Your app version sits at the bottom of the menu.
Permissions#
The app needs a few permissions to work properly:
- Microphone — Required for calls. The app can't connect call audio without it, but the rest of the app stays usable.
- Notifications — Optional but strongly recommended. Without it, you won't get alerts for incoming calls and messages while the app is in the background.
- Bluetooth — Android 12 and later only. The app asks for it right after the microphone prompt so headset and car audio routing works.
Nothing is asked when you first open the app. The microphone prompt comes the first time you place or answer a call. If you decline it, the call doesn't start and you get an error saying the microphone permission is required, with a reminder to turn the microphone on for dialnote in your device Settings. Notifications stay optional, so you can skip them and turn them on later.
Microphone is mandatory
Without microphone access, you won't be able to make or receive any calls. If calls aren't connecting, check your device settings to make sure dialnote has microphone permission.
App Settings#
The Settings screen gives you quick access to:
- Appearance — Switch between Light, Dark, or System theme
- Notifications — Manage your per-type push notification preferences
- Plan & Billing — View your current plan, renewal and trial dates, usage, and wallet balance. On iPhone the row is labeled Plan and leaves out the price and the web billing address
- Organization switching — If you belong to multiple workspaces, you can switch between them without logging out
- Phone numbers, Team, AI call tags, and Blocklist — Manage your organization's numbers, teammates, call tags, and blocked numbers
- Support & About — Calls not ringing?, Help Center, Privacy Policy, Terms of Service, and your app version
Editing your profile, the call transcription language (owners and admins), the analytics opt-out, Sign Out, and Delete Account are on the same screen.
Billing on iPhone
Apple's rules don't allow paid plans to be sold inside the iOS app, so the price and the web billing address are left out on iPhone. You can still see your plan state, dates, usage, and wallet balance there. Manage your plan and wallet from the web app at any time.
Platform Support#
The app runs on both iOS and Android:
- iOS — Requires iOS 15.1 or later. Download from the App Store.
- Android — Requires Android 10 or later. Get it on Google Play.
Sign in with your dialnote account (email/password, Google, or Microsoft) and you're ready to go. Apple Sign-In is on iPhone only.
What's Next#
Get started by installing the app on your device:
- iOS Setup - Download and configure on iPhone
- Android Setup - Install on Android devices
- Making Calls - Learn the mobile dialer
- Notifications - Set up push notifications