dialnote keeps you in the loop with push notifications, in-app alerts, and real-time updates across web, iOS, and Android. You'll never miss a call, message, or team mention — even when you're away from your desk.
What you get notified about#
dialnote can send a push notification for each of these events:
| Notification | Fires when |
|---|---|
| Missed calls | An inbound call goes unanswered |
| Voicemails | A caller leaves a voicemail |
| Call recordings | A recording is ready to review |
| Call summaries | An AI summary is ready for a call |
| New messages | An SMS comes in on one of your numbers |
| New notes | A teammate adds a note to a conversation |
| Note updates | A teammate edits a note |
| Mentions | Someone @mentions you in a note |
| AI agent handoffs | Your AI agent needs a human to take over a chat |
| Messages taken by AI | Your AI agent takes a message for the team |
Every type is on by default. You can turn any of them off without touching the others.
These pushes only go to members of the phone number the event happened on (for WhatsApp, members of that channel). If you aren't on a number, you won't get its push alerts no matter how your toggles are set, and you never get a push for your own note.
Mention alerts
When a teammate @mentions you in a conversation note, dialnote sends both a push notification and an in-app alert badge — so you won't need to check every conversation by hand. Learn more on the Notes page.
Choosing what you're notified about#
Go to Settings → Notifications to pick exactly which events reach you. The toggles are grouped so they're easy to scan:
- Calls — missed calls, voicemails, call recordings, call summaries
- Messages — new SMS
- Notes — new notes, note edits, mentions
- AI — AI agent handoffs, messages taken by AI
Flip a switch off and dialnote stops sending that type to all your devices. Flip it back on any time. Preferences are saved per workspace, so they follow you across web and mobile. Each workspace you belong to has its own set of toggles.
Defaults
If you've never changed a setting, every notification type is treated as on. dialnote only stores the toggles you've actually changed.
The dialnote mobile app has the same per-type controls under its own Notification Preferences screen in Settings.
Turning on push notifications#
On the web#
- Go to Settings → Notifications.
- Toggle Push Notifications on.
- Your browser asks for notification permission — click Allow.
- You'll see an Enabled badge once it's connected.
If you accidentally blocked notifications, your browser won't ask again. Update the permission in your browser's site settings, then toggle the switch in dialnote again.
Browser support
Web push uses Firebase Cloud Messaging (FCM) and works in Chrome, Edge, Firefox, and Safari 16+. Keep your browser up to date.
On mobile#
The dialnote mobile app uses native push — APNs on iOS and FCM on Android. The app doesn't ask for permission at login. Tap Enable on the notification banner in the Inbox (or accept the prompt that shows once after your first answered call). If you've already denied it, the banner button turns into Open Settings.
On Android, dialnote creates a maximum-priority notification channel that bypasses Do Not Disturb, so urgent call and message alerts still come through in quiet mode.
The All notifications toggle at the top of Notification Preferences turns every per-type toggle on or off at once. Since these are workspace preferences, it mutes those types on web too. Incoming call rings aren't affected; your phone's system settings control those.
In-app alerts#
Beyond push, dialnote shows real-time alerts inside the app. They appear in the notification bell with an unread badge and update live — no refresh needed.
- Mentions — someone tagged you in a conversation note.
- Announcements — account or billing notices from dialnote.
- Integration alerts — sent to owners and admins when a connected calendar stops working.
Mentions are the alert you'll see most. Tap the bell to read alerts, mark one as read, or mark them all read at once.
Handing off a conversation
Assigning a conversation to a teammate from the inbox isn't built yet. For now, @mention them in a note to pull them in — that fires a mention alert right away. See Conversation assignment for what's coming.
Checking your setup#
Want to confirm everything's connected? On the web, the Settings → Notifications page shows a status badge — Enabled, Blocked, or Not Available — so you can tell at a glance whether your browser is set up right.
Don't forget device permissions
On iOS, open Settings → dialnote → Notifications and confirm alerts are allowed. On Android, check that the dialnote notification channel isn't muted in your system settings.
Managing your devices#
dialnote tracks each device you log into. Every device gets its own push token, tied to your account, so one device gets notifications from every workspace you're in. Log out and that token is removed right away. Uninstalled apps are cleaned up the next time a push to them fails, or after 90 days without a refresh.
Tokens cover three platforms — iOS, Android, and Web. You can keep up to five devices per platform, and all of them get notifications at the same time. Log in on a sixth and the least recently used one on that platform is dropped.
What's next#
- Notes & mentions — how @mentions trigger alerts
- Voicemail — set up the voicemails you'll be notified about
- Call recording — control which calls get recorded
- AI agents — set up the agents that hand off to your team
- Messaging — manage the SMS that triggers message alerts