Some countries require identity verification before you can buy phone numbers. dialnote handles this through regulatory bundles — packages of information and documents that prove who you are and why you need a number in that country.
If you're buying numbers in countries like the UK, Germany, or Australia, you'll need to create and submit a regulatory bundle first.
What's in a Regulatory Bundle?#
A regulatory bundle collects everything a telecom regulator needs to approve your number purchase. Each bundle includes:
- Country and number type — which country and what kind of number (local, mobile, toll-free, or national)
- End user type — whether you're registering as an individual or a business
- Identity details — your name and contact info (for individuals) or business name and registration number (for businesses)
- Address — a street address for verification purposes
- Supporting documents — uploaded files like government ID, business registration certificates, or proof of address
When do you need a bundle?
Not every country requires one. dialnote will prompt you during the number purchase flow if a regulatory bundle is needed. US and Canadian numbers typically don't require bundles.
Creating a Bundle#
Go to Settings → Compliance → Regulatory Bundles and click Create Bundle. You'll fill out a form with these details:
- Bundle name — a friendly label like "UK Mobile Bundle" so you can find it later
- Country — pick from supported countries (UK, US, Canada, Australia, Germany, France, Spain, Italy, Netherlands, and more)
- Number type — local, mobile, toll-free, or national
- End user type — individual or business
For individual registrations, you'll need to provide your first name, last name, email, and phone number. Date of birth is optional but recommended.
For business registrations, provide your business name and registration number (like a UK Companies House number).
Then fill in your address — street, city, region, and postal code.
Pro tip
You can save a bundle as a draft and come back to finish it later. Only draft bundles can be edited — once you submit, the details are locked in.
Uploading Supporting Documents#
After creating your bundle, you'll need to attach supporting documents. The type of documents depends on your end user type:
- Government ID — passport, driver's license, or national ID card (required for individuals)
- Business registration — certificate of incorporation or equivalent (required for businesses)
- Proof of address — utility bill, bank statement, or official letter showing your address
Click Upload Document on your bundle's detail page, choose the document type, give it a name, and upload the file.
Submitting for Review#
Once your bundle has all the required information and documents, click Submit to Twilio. dialnote validates everything before sending — if something's missing (like a name for an individual bundle or a business name for a business bundle), you'll get an error telling you exactly what to fix.
After submission, your bundle goes through these statuses:
| Status | What it means |
|---|---|
| Draft | Not yet submitted — you can still edit it |
| Pending Review | Submitted and waiting for review |
| In Review | Currently being reviewed by the regulator |
| Provisionally Approved | Approved with conditions — you can start buying numbers |
| Approved | Fully approved |
| Rejected | Something was wrong — check the rejection reason and fix it |
You can click Refresh Status at any time to check for updates from Twilio.
Rejected bundles
If your bundle is rejected, the rejection reason will be shown on the bundle detail page. You'll need to create a new bundle with corrected information, since submitted bundles can't be edited.
Using a Bundle to Buy Numbers#
Once your bundle is approved (or provisionally approved), you can use it when purchasing phone numbers for that country. During the number purchase flow, dialnote will automatically show your approved bundles and let you select the right one.
Each bundle is tied to a specific country and number type. So if you need UK mobile numbers and UK local numbers, you'll need separate bundles for each.