Some phone numbers need identity verification before you can buy them. dialnote handles this through regulatory bundles — packages of information and documents that prove who you are and why you need a number in that country.
The main case today is UK mobile numbers, which require an approved bundle before purchase. UK local numbers need an address on file (not a full bundle), and most other countries don't need one at all. dialnote prompts you when a bundle is required, so you'll know before you try to buy.
What's in a Regulatory Bundle?#
A regulatory bundle collects everything a telecom regulator needs to approve your number purchase. Each bundle includes:
- Country and number type — which country and what kind of number (local, mobile, toll-free, or national)
- End user type — whether you're registering as an individual or a business
- Identity details — your name and contact info (for individuals) or business name and registration number (for businesses)
- Address — a street address for verification purposes
- Government ID — for individual bundles, a photo of a government-issued ID
When do you need a bundle?
Most numbers don't need one. dialnote prompts you during the number purchase flow if a bundle is required. Right now that's UK mobile numbers — US, Canadian, and most other numbers don't require a bundle.
Creating a Bundle#
Go to Settings → Compliance → Regulatory Bundles and click Create Bundle. The first form captures the basics:
- Bundle name — a friendly label like "UK Mobile Bundle" so you can find it later
- Country — pick from the supported list (UK, US, Canada, Australia, Germany, France, Spain, Italy, Netherlands, and 11 more European and Oceania countries)
- Number type — local, mobile, toll-free, or national
- End user type — individual or business
This saves the bundle as a draft and opens the Complete Bundle Information form, where you fill in the rest of the details. To come back to a draft later, click Submit on its card to reopen that form.
For individual bundles, add your first name, last name, email, and phone number.
For business bundles, add your business name. Outside the UK, a registration number is optional. UK business bundles also need a Business Registration Number, Business Website, Registration Authority, Business Classification, an answer on whether the number is sub-assigned to an end customer, and an authorized representative (first name, last name, work email, and phone).
Either way, you'll also need an address — street, city, region, and postal code. Street, city, and postal code are required to submit.
Pro tip
Only draft bundles can be edited — once you submit, the details are locked in. The draft keeps the basics from the first form, but the details in the Complete Bundle Information form are only saved when you click Submit for review. Closing that form discards them.
Submitting for Review#
When the bundle has everything it needs, click Submit for review. dialnote checks your details before sending — if something's missing (a name, an email, a business name, or part of the address), you'll get an error pointing at the exact field to fix.
For individual bundles, the submit step also asks for a government-issued ID. Drag in a file or browse for one — JPEG, PNG, or PDF, up to 5MB. Business bundles don't need a document upload.
After submission, your bundle moves through these statuses:
| Status | What it means |
|---|---|
| Draft | Not yet submitted — you can still edit it |
| Pending Review | Submitted and waiting in the queue |
| In Review | Being reviewed by the regulator |
| Provisionally Approved | Approved with conditions while final review continues |
| Approved | Fully approved — ready to use for number purchases |
| Rejected | Something was wrong — check the reason and start a fresh bundle |
Use the refresh icon on a submitted bundle to pull the latest status. You don't have to, though: dialnote re-checks pending bundles every 10 minutes and emails you when a bundle reaches its final status. Approval typically takes 1-2 weeks.
Rejected bundles
If your bundle is rejected, the reason shows on the bundle. Submitted bundles can't be edited, so create a new one with corrected information and submit again.
Using a Bundle to Buy Numbers#
A bundle clears a purchase once it reaches Approved or Provisionally Approved status. During the number purchase flow, dialnote shows your approved bundles for that country and number type and lets you pick the right one.
Each bundle is tied to one country and number type. So if you ever need UK mobile numbers and a different country or type, you'll create a separate bundle for each.
What's Next#
- A2P 10DLC registration — register your brand and campaign before sending US SMS
- Compliance overview — how dialnote keeps your calls and texts compliant
- Getting phone numbers — buy and port numbers once your bundle is approved