Your analytics dashboard gives you a clear picture of how your phone system is performing. You'll find everything from quick overview metrics to detailed breakdowns by team member—all updated in real-time as calls come in.
Overview Metrics#
The main analytics page shows four key cards at the top:
- Total Calls — All inbound and outbound calls for the selected period, with a stacked bar chart showing the daily breakdown
- Missed Calls — Calls that weren't answered. If your missed call rate goes above 10%, you'll see a priority alert with a red warning badge
- Answer Rate — Percentage of calls your team answered. The card turns green (85%+), yellow (70-84%), or red (below 70%) based on performance
- Time on Calls — Total talk time across all answered calls
Each card includes a mini bar chart showing trends over time. Hover over any bar to see the exact count for that day.
Quick navigation
Click "View missed call details" on the Missed Calls card to jump straight to a detailed list of every unanswered call, including caller info and timestamps.
Filtering Your Data#
At the top of every analytics page, you'll find filter controls:
- Date Range — Choose from presets like Today, Last 7 Days, Last 30 Days, This Month, Last Quarter, or set a custom range
- Phone Numbers — Filter by specific phone lines to see performance per number
- Team Members — Focus on one or more team members
- AI Tags — Filter by call categories or outcomes that your AI applied
- Granularity — View data by day, week, or month
Your filter selections stay in the URL, so you can bookmark specific views or share them with teammates.
Agent Performance Table#
Below the overview cards, you'll find a detailed breakdown by team member showing:
| Metric | Description |
|---|---|
| Total Calls | All calls handled by this person |
| Outgoing Calls | Calls they initiated |
| Answered Calls | Inbound calls they picked up |
| Time on Calls | Total talk time |
| Sent Messages | SMS messages sent |
| Connect Rate | Percentage of their calls that connected |
Each metric shows the current period value plus a comparison arrow indicating whether performance improved or declined from the previous period.
Period comparison
dialnote automatically compares your selected period against the equivalent previous period. If you're viewing Last 7 Days, you'll see comparisons against the 7 days before that.
Busy Times Heat Map#
The heat map shows a 7-day by 24-hour grid of call activity. Darker colors mean more calls during that time slot.
If you're using AI voice agents, the heat map can switch between three views:
- All Calls — Shows total call volume (blue for human-majority hours, purple for AI-majority)
- Human — Only shows calls handled by your team
- AI — Only shows calls handled by AI agents
This helps you spot patterns—maybe AI handles most late-night calls, or your team gets slammed every Tuesday at 2pm.
Missed Calls Deep Dive#
Click into the Missed Calls page for a complete breakdown:
- Summary cards showing missed count, missed rate, total calls, and average call duration
- Timeline chart with daily missed call counts and hover details
- Recent missed calls list with caller name, phone number, and timestamps. Click any row to view the full call record
- By-agent breakdown showing which team members have the most missed calls and their individual missed rates
The agent table sorts by most missed calls and color-codes rates: red for rates above 20%, orange for 10-20%, and gray for anything below.
Exporting Data#
Click the Export button in the header to download a CSV file with your current filtered data. The export includes:
- All team member metrics
- Current and previous period values
- Formatted timestamps
- Your filter settings noted in the file header
You can open the CSV in Excel, Google Sheets, or any data tool for further analysis.