Stuck on something? The dialnote support team is here to help. Whether you've got a quick question or need hands-on assistance, there are several ways to get the help you need.
Ways to Reach Us#
Email Support
The fastest way to get help is emailing support@dialnote.com. Our team typically responds within a few hours during business hours.
When emailing, include:
- Your account email address
- A clear description of what's happening
- Steps to reproduce the issue (if applicable)
- Screenshots or error messages you're seeing
Speed up your request
Include call details like the phone number involved and the approximate time of the issue. This lets our team pull logs immediately instead of asking follow-up questions.
Book a Demo Call
If you're new to dialnote or want a walkthrough of specific features, you can schedule a demo call directly from the app. Go to Quick Start and click Book a Demo in the sidebar. Pick a time that works for you, and our team will show you around.
In-App Help
While using dialnote, look for help indicators and tooltips throughout the interface. Many features have built-in guidance that explains how they work without leaving the app.
Check the Status Page#
Before reaching out about outages or connectivity problems, check status.dialnote.com to see if there's a known incident. The status page shows:
- Current system health for calls, SMS, and AI features
- Active incidents and their resolution progress
- Scheduled maintenance windows
- Historical uptime data
If there's an active incident, subscribing to updates is faster than waiting for a support reply—you'll get notified as soon as things are resolved.
What to Include in Your Request#
The more context you provide upfront, the faster we can help. Here's what makes a support request easy to resolve:
| Include This | Why It Helps |
|---|---|
| Account email | Lets us find your account quickly |
| Phone number involved | Allows us to check call logs and routing |
| Date and time | Helps us locate specific events in logs |
| What you expected | Clarifies if it's a bug or a misunderstanding |
| What actually happened | Shows us the symptom to diagnose |
| Screenshots | Captures error messages we might not see otherwise |
Call recording issues
If your issue involves a specific call, note the contact's phone number and the rough time of the call. Our team can pull the call record and listen to recordings (if enabled) to understand exactly what happened.
Urgent Issues#
For time-sensitive problems like:
- Complete inability to make or receive calls
- Payment or billing emergencies
- Security concerns or account compromise
Mark your email with URGENT in the subject line. Our team prioritizes these requests and aims to respond within the hour during business hours.
Self-Service Resources#
Before contacting support, these resources might have your answer:
- Troubleshooting Guide — Common issues and quick fixes
- Call Quality Issues — Fix echo, drops, and audio problems
- Network Setup — Firewall and router configuration
- API Error Codes — Reference for API integration issues
Many problems have simple solutions you can apply yourself in minutes. But if you've tried the basics and things still aren't working, don't hesitate to reach out—that's what we're here for.