When your team shares a phone number, knowing who's handling each conversation keeps follow-ups from slipping through the cracks. Conversation assignment will let you make one teammate the owner of a thread in the inbox.
Coming soon
Assignment isn't available in the app yet. The data model is in place — each conversation can hold an assigned owner — but there's no button or dropdown in the inbox to set it, and no public way to assign a conversation today. We'll update this page when it ships.
What it'll do#
Each conversation will hold one assigned teammate at a time. That person becomes the owner responsible for the reply. Assignment will be scoped to your organization, so you can only hand a thread to someone already on your team. When a conversation is assigned to you, you'll get an in-app alert so it doesn't sit unanswered.
Coordinating in the meantime#
Until assignment lands in the inbox, here's how to keep a shared number organized without stepping on each other:
Hand off with a note. When you want a teammate to take over a thread, add a conversation note and @-mention them. The mention sends them an alert, and the note stays in the timeline so the context isn't lost.
Agree on a claim signal. A quick convention works well — the first person to reply adds a short note like "I've got this" so nobody doubles up.
Use the read filters. The inbox list filters by All, Unread, and Read. Opening a conversation marks it read for everyone, which is a simple way to see at a glance what still needs a first response.
What's next#
- Inbox overview — the three-column layout and how shared numbers work
- Notes & mentions — the handoff workaround above
- Conversations — filtering, search, and the conversation list
- Team management — who can be assigned once it ships