One shared number, your whole team
Give your team a shared business line: calls, texts, and voicemail everyone can see and answer together. Set who's on each number, ring the right people, and never send a customer to a dead end.
Hi! Do you have any same-day appointments?
Sarah Chen · 2:34 PM
Hi Sarah! Yes, we have a 4 PM open today.
Priya · 2:35 PM ✓
Booked you in. See you at 4!
Devon · 2:41 PM ✓
Every reply sends from (415) 555-0100. The whole team sees the history.
Synced across your teamHow a shared number works at dialnote
One number, owned by your team, not trapped on one person's phone.
One number, your whole team
A shared number belongs to your team, not one person. Add whoever should be on it, and set what each teammate can do.
Who’s on (415) 555-0100
- Priya PatelOwner
- Devon CarterShared user
- Ana FloresView only
Set access per teammate, per number.
- Owner, shared-user, and view-only access per teammate
- Works on any local, toll-free, or vanity number
Ring the right people, your way
Incoming calls can ring everyone at once, or move down your team one by one. No answer? Callers wait in a queue instead of a busy signal.
Incoming call
No answer → waiting queue Pro
- Ring-all or ordered ring, with a timeout you choose
- Route by time of day, weekday, or caller ID
Ordered ring is a Business feature; the waiting queue is Pro.
Every call and text, in one place
Calls, texts, and voicemail for the number land in one shared inbox. Everyone sees the full history, each message stamped by who sent it.
🏠 Front desk · Inbox
- Shared history: calls, SMS, MMS, and voicemail
- Per-teammate read state, so you see what’s new
See who can pick up
Each teammate shows as available, on a call, or do-not-disturb. Know who's free before you route a call or hand one off.
Team on this number
- Priya Patel Available
- Devon Carter On a call
- Mike Torres Do not disturb
Know who can pick up before the call even routes.
- Availability updates on its own when someone’s on a call
- Do-not-disturb keeps a teammate out of the rotation
Add the team, set the rules
Owners and admins invite teammates by email and decide who sees which numbers. Roles keep the account tidy as you grow.
Team & roles
- Priya PatelOwner
- Mike TorresAdmin
- Devon CarterMember
- Owner, admin, and member roles
- Invite by email, set access per number
More lines when you need them
Give sales, support, and billing their own shared numbers. Plans include a set of numbers, and you can add more any time.
Numbers included
- Solo1 number
- Team2 numbers
- Business3 numbers
- Pro5 numbers
+ $5/mo eachAdd more any time.
- 1, 2, 3, or 5 numbers included by plan
- Extra numbers are $5/mo each
Working the line together
Shared numbers put your team on one line. Here’s how they work it.
Internal notes, @mentions, snippets, and warm transfers keep everyone in sync on a shared conversation, private to your team and invisible to the customer.
Everything a shared number includes
The whole shared line, from access levels to reporting.
The shared line
Team-owned numbers. A number belongs to your team, not a personal phone. Share it with as many teammates as your plan allows.
Access levels. Owner, shared-user, or view-only, set per teammate and per number.
Shared inbox. Calls, texts, MMS, and voicemail for the number in one thread everyone can read.
Sender identification. Every reply shows which teammate sent it; the customer just sees your business number.
Routing & availability
Ring modes. Everyone at once, or one by one in a set order. Ordered ring is a Business feature.
Waiting queue. Callers hold in line with position and wait-time announcements instead of a busy signal. A Pro feature.
Conditional routing. Send calls by time of day, weekday, or the caller's number.
Availability status. Available, on a call, or do-not-disturb, so you route to someone who can actually pick up.
Team & roles
Roles. Owner, admin, and member, with owners and admins managing the team.
Invite by email. Add teammates in a click; they're on the shared numbers you choose.
Shared contacts. One team address book, with tags like VIP or Hot Lead and notes everyone can see.
Every device. Answer from the web app or the native iOS and Android apps.
Numbers & plans
Numbers included. 1 on Solo, 2 on Team, 3 on Business, 5 on Pro.
Add more. Extra local, toll-free, or vanity numbers for $5/mo each.
Keep your number. Port the business number your customers already know, for free.
Team reports. Per-teammate, per-number, and missed-call reporting. Advanced analytics on Pro.
One plan covers your whole team, no per-user surprises
Per-user tools charge for every hire. dialnote doesn't.
$49/mo per team
Add 2 people or 20. Same bill.
- Unlimited users: contractors, seasonal staff, whole departments
- AI front desk included
- Keep your number, we port it for you
No credit card required · Just you? Solo is $19/mo for one user.
Monthly cost as your team grows:
RingCentral list price, before the add-ons dialnote includes. See the full breakdown
One shared pool of calling minutes · AI minutes billed as you use them · Prices in USD, regional pricing on the pricing page
Frequently asked questions
Everything you need to know about our services
Put your whole team on one line
Give your team a shared number they can all work from. Join 100+ teams on dialnote. 10-day free trial, no card required.
