IVR and call flows for your business
Build custom phone menus and call routing with dialnote's VoIP platform so customers reach exactly who they need without the runaround.
Simple menu with multiple destination options
Simple menu with multiple destination options
Smart call routing
Get calls to the right person, first time, every time
Get calls to the right person, first time, every time dialnote's intelligent call routing ensures customers connect with the right team member on the first try, eliminating transfers and reducing hang-ups.
Complete routing control
Route to individuals or teams, fall back to voicemail or custom recordings, forward calls to any device, or use dialnote's AI for after-hours support. Route by department, availability, or business hours so customers never get stuck in phone tag.
Complete routing control
Route to individuals or teams, fall back to voicemail or custom recordings, forward calls to any device, or use dialnote's AI for after-hours support. Route by department, availability, or business hours so customers never get stuck in phone tag.
Team-based routing
Direct customers to sales when they want to buy and support when they need help. No receptionist required. Customize call routing flows for each department, ensuring every call lands exactly where it belongs.
Team-based routing
Direct customers to sales when they want to buy and support when they need help. No receptionist required. Customize call routing flows for each department, ensuring every call lands exactly where it belongs.
Availability-based call routing
Send calls to whoever's actually working right now. Our phone routing dynamically skips unavailable team members (on vacation, DND, or away), so customers always reach someone who can help.
Availability-based call routing
Send calls to whoever's actually working right now. Our phone routing dynamically skips unavailable team members (on vacation, DND, or away), so customers always reach someone who can help.
Flexible scenarios
Create different call routing configurations for holidays, campaigns, and staffing changes, then toggle between them without rebuilding flows from scratch. Keep your IVR agile and responsive to business needs.
Flexible scenarios
Create different call routing configurations for holidays, campaigns, and staffing changes, then toggle between them without rebuilding flows from scratch. Keep your IVR agile and responsive to business needs.
Ring order control
Customize exactly how calls reach your team. Ring the right person first, try groups in order, or ring everyone simultaneously so customers get answered quickly by the most appropriate team member every time.
Ring order control
Customize exactly how calls reach your team. Ring the right person first, try groups in order, or ring everyone simultaneously so customers get answered quickly by the most appropriate team member every time.
Multi-level phone menus
Professional IVR experiences that guide callers faster
Create layered, interactive phone menus (IVRs) that help customers reach the right destination on the first try.
Brand your call flows
Create custom recordings or use text-to-speech for every phone menu option so your automated IVR sounds authentically like your business. Add announcements for promotions or hours to enhance the self-service experience.
Professional call experiences
Give customers a polished phone menu where they simply press a number to reach the right department or person—eliminating confusion and unnecessary transfers.
Visual call flow builder
Design sophisticated phone routing without technical skills
Our drag-and-drop call flow builder lets you create complex IVR systems in minutes, with full preview capabilities before going live.
What you can build
Intuitive design
Drag-and-drop interface to build routing logic visually. No coding required
Nested IVR menus
Each phone menu choice can route to another menu, person, group, or even an AI voice agent (up to 3 levels deep)
Live preview
See exactly how calls will flow before publishing changes
Zero downtime
Make updates without disrupting active calls or customer experience
Do more with dialnote than just answer calls
Automate entire workflows, from sales to support, with AI agents built for your industry.
Inbound
24/7 Customer Support Agent
Our AI answers common questions about orders, shipping, and returns during or after business hours
Order & Delivery Updates
Provide a professional IVR for customers to get instant order status updates without agent involvement.
Outbound
Cart Abandonment Agent
Auto call customers who abandoned their cart, and answer final questions to complete the purchase.
Post-Purchase Follow-ups
Make automated calls to gather product feedback, encourage reviews, and foster loyalty after a delivery.
Everything you need in a VoIP platform
Everything you need in a VoIP platform
dialnote API
Call summaries & transcriptions
Teams
Integrations
Calling
Contacts
Frequently asked questions
Everything you need to know about our IVR and call routing system
Take control of your IVR menu today
Explore features, learn more, or choose from thousands of numbers to launch your call routing setup in minutes.
